MAINTENANCE of our wooden products: Clean with a dry or wet cloth. Do not clean with running water. Dry after cleaning. Do not use aggressive cleaning agents. Avoid direct contact with the heat. Avoid direct sun exposure to preserve the color.
Our products are safe to be used for food, because we use only water based colors. Try not to put wet items, fruit or vegetables directly on the tray because the wood can be twisted.

If you notice any problem, like damaged envelope or cartoon, or any other problem with an item, please take pictures and contact us.
Item damaged in a transport are eligible for compensation by the post office. If you notice other irregularities on the item that are not consequence of transport, please contact us immediately and do not try to repair it in a case you want to send it back. In a case that for any reason you want a refund, we do not accept back items that are damaged.

Yes, we do.
Generally, we send our packages with standard public shipping services. For European customers, it is fast enough, as shipping rarely takes more than a week.
Shipping overseas (e.g. USA, Canada, Australia, Singapore ...) takes more. During holidays or international health crisis it can take 4-8 weeks, in rare occasions even more. In these cases, if you need, we would suggest express shipping. The price is (mostly) double the standard price (look individual item shipping cost), but it takes between 2-4 days only.

We use packaging materials from cardboard, plastic or cardboard composite materials from recycled material or from used and disposed packaging material. We suggest that you reuse or dispose of this packaging material and sort it according to local laws.