If you place an order with an incorrect shipping address, you can message me to correct it, only if the order has not already been shipped. If an order has already been shipped and does not arrive due to an incorrect or incomplete shipping address on the order, unfortunately I will not be able to offer a refund as it is the buyer's responsibility to provide a correct shipping address.

If the shipping address on the order is correct and it has been shipped to the provided shipping address, message me to let me know. You can also contact USPS and file a dispute. If it is a sticker order, I will either issue a partial refund or re-send a new one. For all other items, once your tracking says delivered, I am not responsible for lost or stolen packages. If I confirm your shipping address with you and I have shipped you a replacement item and it still does not arrive, you will no longer be eligible for a refund.

If I receive your order back as 'Return to Sender' and I have received the item(s) back, I will contact you to re-send your order, or issue a refund for the price of the item only. If it is a custom order, I can re-ship it, but custom orders are not eligible for refunds. If your order has been returned to sender and I confirm a shipping address with you and re-ship it and it still does not arrive, you will no longer be eligible for a refund. I will re-ship sticker orders for free. For all other orders, if you would like your item re-shipped after it has been RTS, you will need to pay for the shipping to re-send it.

Custom orders can be re-shipped, but unfortunately I cannot offer refunds on custom orders because I am not able to re-sell/re-use the item(s).

I will do my best to accommodate requests for expedited shipping. There may be an additional charge for rush orders. Feel free to send me a message before placing your order and I will let you know if it will be possible to send your order out sooner than the announced processing time. If you just add a note to your order asking for it to be shipped sooner, I may not see your request in time; it is best to message me directly.

Each listing has an announced processing time, please take these into consideration when placing your order. I cannot guarantee an order will arrive by a requested date. My processing times are the time it takes me to hand make, package, and ship your order with care and attention to detail. Orders are made and shipped in the order they are placed in. Processing time does NOT include the time it will take for USPS to deliver the item(s) after they have been picked up by the carrier. Thank you so much for your patience!

All international sticker orders will be shipped in an envelope with an international stamp. These orders do NOT have tracking. If you would like to upgrade your shipping to include tracking, feel free to send me a message BEFORE placing your order and I will set up a custom listing with upgraded priority shipping for an additional shipping cost calculated by Etsy.

Sticker orders come with partial tracking. This is a free service provided by Pitney Bowes shipping labels through Etsy. Your order will be shipped through USPS. The tracking number provided on your order through Etsy is only partial tracking. This means that your order may only be scanned at some locations on its way to you, it may not be consistently updated throughout the shipping process. These partial tracking numbers do not work on the USPS tracking website. These orders are shipped through ground shipping and are essentially a stamp, with loose tracking to provide a little bit more security than simply using a stamp. All other items will have First Class or Priority Shipping and will have full tracking.

I do offer wholesale for punch needle items!

You can request any of the punch needle items/ designs currently in my shop for wholesale, or I can make you something custom. I am open to all requests!

To inquire about wholesale, feel free to send me a message. I will send you my price sheet and we can discuss details!

Wholesale orders will be set up as a custom listing for you right in the chat.

Wholesale orders are NOT eligible for returns or cancellations.

Your listing will be set up specifically for you and will outline everything we discussed to meet your needs! Please read over your listing before purchasing to make sure everything is correct and exactly as you want it.

Once an order has been placed, I will no longer be able to edit the listing. Due to the "made to order" nature of these items, all sales are final. Please keep this in mind when placing your order!

If you've placed an order for a CUSTOM design and you are not satisfied with the design after 3 rounds of changes, you may request a cancellation, but will only be eligible to receive up to a 50% refund on the order.