Gift wrapping is always free. Just let me know in the comments section with your order

Shipping in the Netherlands is always with postnl or gls

Smaller packages do not include tracking info this is to keep the costs down.
Expected delivery time to the states is 2-4 weeks. This might increase during busy seasons like Christmas, Thanks giving or Black friday.
Any extra charges due to customs are the responsibility of the customer. Please check your countries rules to check if there will be any extra charges applicable to your purchase.

Orders are shipped in the EU using postNL. It does not always have track and trace this is to keep the costs low.
If you want track and trace please upgrade your shipping during check out
It can take up till 2 weeks to deliver within the EU but it can take longer during Christmas and black friday.

Here are the most common reasons why your package didn't arrive
1- It's being held up by customs. Specially during busy seasons the time of the package at the custom office might be longer than expected
2- Postman couldn't deliver your package and instead is now waiting for pick up at the post office
3- It was delivered to a neighbor
4- It's Christmas, black friday or a worldwide pandemic with a lock down

Please don't hesitate to contact me to help you locate your package. Mostly I can only email the shipping company and most work is actually on you (Check with your post office regularly, check your spam folder , check with your neighbors , 99% of the time the package will show up a few days later at your door step. no worries

In case of a damaged package, we will try to re-ship the order. In some cases a refund will be applicable. for example if the item is out of stock.
I would require good clear photos of the damage so I can claim the insurance (if any) on the package
If no clear sharp photos are delivered, your order will not be applicable for a refund or re-shipment

In case of lost packages, Please follow all the steps in the question above. After a considerable amount of time has passed and after that the shipping company fails to find the lost package You will be offered a re-shipment or refund in case item is out of stock