Shop Announcement
Dear Valued Customers,
Thank you so much for visiting our shop! 🤍
We carefully design and prepare our products with the goal of making your creative process easier, more enjoyable, and more inspiring. Customer satisfaction is always one of our highest priorities, and we are happy to assist whenever you need help with your order or product.
Important Information
1) U.S. Customs Duties
Due to recent changes regarding the U.S. De Minimis exemption for international shipments, customs procedures may be different from the past.
For our U.S. customers, we cover the applicable customs duties so that you can shop with confidence without worrying about unexpected import charges.
2) Pottery Clay Compatibility
Many of our stamps, cutters, and texture tools are designed especially for pottery clay, ceramic clay, and air-dry clay.
However, some products—particularly certain rubber texture mats and acrylic texture plates—may not be suitable for all types of pottery clay.
Please carefully read the product description before purchasing. Damage caused by using a product with an unsuitable material cannot be considered a product defect.
If we make a mistake with your order, we will always do our best to provide an appropriate solution.
3) Please Contact Us If You Have a Problem
If you experience any problem with your order, product, size, or usage, please contact us before leaving a negative review.
We genuinely want the opportunity to understand the issue and help you. Depending on the situation, we may offer troubleshooting assistance, replacement, or another suitable solution.
Making our customers happy is much more important to us than simply completing a sale. 😊
4) Follow Our Shop
We regularly add new designs and occasionally offer special discounts.
Please use the “Follow Shop” button if you would like to be notified about new products, promotions, and upcoming designs.
We also love adding a little surprise whenever possible. 🎁
5) Order Cancellations
Cancellation requests can be accepted within the first 4 hours after purchase.
We begin preparing orders very quickly so they can be shipped as soon as possible. Once an order has entered production, been packed, or handed over to the shipping carrier, cancellation may no longer be possible.
6) Damaged, Broken, or Lost Packages
Eligible orders may be covered by Etsy Purchase Protection.
If your package is damaged, lost, or arrives with a serious problem, please contact us first. We will guide you through the best available solution.
7) Returns
After receiving an order, customers may request a return according to the return conditions stated in the listing and shop policies.
Unless the return is caused by a seller error, return shipping costs are generally the responsibility of the buyer.
Once the returned products safely reach us in their original condition, the applicable refund will be processed.
8) Packages Marked as “Delivered”
If the tracking information shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, your building reception, and the shipping carrier.
You may also contact Etsy Customer Support for assistance regarding eligible orders covered by Etsy Purchase Protection.
9) New Designs
We are constantly working on new designs and regularly add new products to the shop.
Each design is carefully selected and developed with ceramic artists, pottery makers, and clay lovers in mind. 🌿
Thank you for supporting our small business and allowing us to be part of your creative journey.
With love,
Rose 🤍
