We are HelpUSHelpU, a charitable crew of a grandmother, a mother, and an infant cheerleader.
Featured items
All items
Announcement
Last updated on Mar 16, 2021
Reviews
4.9
(1360)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
Loading
-
-
-
-
-
Monkey on Mar 10, 2024
5 out of 5 starsI bought masks from this seller in the past. I think they're my fav of all the masks I've gotten on etsy in all of these years.
-
-
-
Marci on Oct 3, 2022
5 out of 5 starsVery good quality material and workmanship. Good fit. Would buy again from this vendor.
-
Theresa on Sep 26, 2022
5 out of 5 starsThe fabric and quality of these masks are simply the best. I am always so happy with my purchases.
-
Theresa on Sep 26, 2022
5 out of 5 starsThe fabric and quality of these masks are simply the best. I am always so happy with my purchases.
About HelpUSHelpU
Sales
10,302
On Etsy since 2020
Shop policies
Last updated on Apr 25, 2020
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: accepted
Request a cancellation: within 1 hour of purchase
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Sizing details
Default adult mask size:
~ 7.25”*3.25” (pleated)
~ 7.25’’* 6.5” ( open)
Resizing is free per request.
Kids masks are customized based on age (2-16).
Custom and personalized orders
Children masks are customized based on age (2-16).
If you need a particular fit, please specify in the note with the order.
Mask nose wire solution
Current (upgraded) nose wire solution since early June: A flat white plastic piece with two thin metal wires folded inside, sturdy, durable, and comfortable.
Past nose wire solution ( before early June): pipe cleaner.
Important: We offer free pipe cleaner upgrade to the new nose wires per request.
Current nose wire can stay in shape well. It can be removed and inserted before and after mask washing. It can also stay in for mask washing.
Gift wrapping and packaging
We offer gift wrapping per request.
Care instructions
Included with the product.
Shipping and delivery
We use USPS exclusively. It typically takes USPS 2-6 business days to deliver First Class Mail. It may extend a couple of more days due to the pandemic.
Sometimes a mail appears stuck in one location, no worry, most times it can still get to destination on time.
If your mail hasn’t arrived within 8-10 business days upon shipment. Please reach out to us for reshipping in an upgraded shipping method for free.
Free shipping only applies to USPS First Class Mail. If you need the mask urgently, please upgrade your shipment method during ordering, and/or send a note to us with your order.