PiggleysPost

General Data Protection Regulation Privacy Policy:

Personal information:

To fulfil an order, a customer must provide certain information (which you authorized Etsy to provide to us), such as name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for any customization or personalization to a card, for example), if you contact us directly. This could be in the form of a photograph, your own name or the name of the intended recipient of the product. In this instance, the data is stored up to 7 days after the point that the product has been designed and posted. This allows time for the customer to receive their item and inform us of any changes or improvements we can make if they are unsatisfied with the finished product. After these 7 days are up, any photograph or additional information that was collected will be deleted and will need to be resent if a change is required after this allocated period.

Why we need your information, and how we use it:

Here at Piggleys Post we must abide by General Data Protection Regulation Legislation as set by law regarding the use and sharing of information and data. Your information will be shared in the event where it ensures we are able to provide our services, such as when the information given to us during your order is passed on to delivery services, used to create receipts and to fulfil your order with our Etsy store. Your information may also need to be shared in the process of settling disputes, handling returns or for us to provide customer support. In the case of a purchase of an A2 or A3 poster, print and delivery may be handled by a third-party company meaning customer name, addresses and potentially contact details (if a valid situation for the sharing of such data arises) will be shared with this company. Sensitive or private information such as full payment details or billing information will NOT be shared by any third party under any circumstance whatsoever. In some cases, however the last four numbers of a credit card may need to be visible on receipts our shop is required to create by law. These receipts will be stored on a secure, third-party app and therefore then fall under the data protection regulations of said app or receipt handling and storing service. If receipts need to be kept on our premises for any reason, they will be stored in a secure, locked container for a maximum of four years, after which they will be destroyed.

Other reasons for your data to be shared are:

- If you have given clear consent, (that can be revoked at any time) such as by signing up to any current or future mailing lists or discount programs.

- If necessary, to comply with a legal obligation, court order or in connection with a legal claim.

- If necessary, for the purpose of our legitimate interests, for example improving our services and products. On occasion, our social media sites may ask for customer participation in polls or opinions on the products we sell or plan to sell in the future. These are entirely voluntary, but information gained in such events may be used to tailor or improve our shops and services.

- For Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under this policy.


Information sharing and disclosure:

We share your personal information for very specific and limited reasons. For one, necessary information is shared with Etsy to comply with obligations under the Etsy seller policy and Etsy Terms of Use and to enforce my agreements, terms and policies. This allows our shop to remain active and for you to continue to receive our products. As well as this, as mentioned previously certain third-party service providers will need access to specific information to perform their roles such as delivery and printing companies. But only to the extent of the roles they perform and what is necessary in order to carry them out. For example, a delivery company will need a customer name and an address in order to carry out their function. Your information may also be shared to comply with certain laws. We may share your information if we have good reason to believe that a customer is engaging in fraudulent or any other illegal activity. Or to prevent or investigate such activity. Furthermore, the sharing of information may be necessary to respond to legal or governmental requests as well as to investigate and prevent any technical issues or problems with security that may arise.

Data Retention:

We retain your personal information only for as long as necessary to complete and carry out your order and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, and for reasons already outlined and explained in the Privacy Policy thus far.

Your rights:

Within the EU, you have a number of rights in relation to your personal information. You have the right to access and receive a copy of the information held about you by contacting us at any time. You also have the right to change, delete or restrict our use of your personal information, providing it does not infringe upon scenarios wherein we are required by law or under the Etsy seller policy or Etsy terms of use to retain this information. You also have the right to object to us processing information received via customer participation polls, feedback or your membership of any current or future mailing lists or discount programs. From which you can withdraw at any time. Your personal information will then be deleted unless we have legitimate grounds to continue to use or store that information or if it’s required for legal reasons. Finally, you have the right to complain if you wish to raise a concern about our use of your information with your local data protection authority.

How to Contact us:
For purposes of EU data protection law, I, Stuart Davis and I, Poppy small are the joint data controllers of your personal information. If you have any questions or concerns, you may contact us at: Piggleyspost@gmail.com