PlanInDigitalDesign

First, check your spam or junk inbox. If you use Gmail, also check your Social and Promotions tabs. If it’s not there, adding transaction@etsy.com to your address book or safe list can help you locate these emails in the future.

Alternatively, you can access your digital purchases in your account.

To access your digital files from account:

(1) Sign in to Etsy.com and go to Your account.
(2) Go to "Purchases and reviews".
(3) Next to the order, select "Download Files". This will open the Downloads page displaying all files available for download in your order.

You can also go back to the item’s listing page, where you should see an “Instant Download" message on the images for the item.

There are no limits for when or how many times you can download a file. You can also access a file any time on your Purchases page, if the transaction hasn't been canceled or removed.

If your payment is still processing, the Download Files button will be gray.

If you checked out as a guest, you'll find a link to download your purchase in the receipt email that was sent to you after purchase.

If nothing happens when you click the download links, it’s possible that there’s an issue with your web browser. Please disable any non-standard add-ons like ad blockers or toolbars that you’ve installed and try again.

The type of file you’ll be downloading is shown under the Highlights section of a digital listing. If your computer is unable to open the file, it’s possible that you’re missing the program required to open the file type.

If you continue to have trouble, please contact Etsy Support below.
https://help.etsy.com/hc/en-us/requests/new?segment=selling