RayvenneStore

Privacy Policy for Rayvenne on Etsy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

1. Information We Collect
To fulfill your order, you must provide certain information (which you authorized Etsy to provide to us), such as:

Your name
Email address
Postal address
Payment information (processed securely through Etsy or its payment provider)
Order details (including the product(s) purchased)
Any other information you provide when contacting us directly (e.g., for custom orders)

2. Why We Need Your Information and How We Use It
We collect, use, and share your information for the following purposes:

To fulfill your order
To provide customer support
To communicate with you about your order or inquiries
For legal or tax obligations, such as keeping records of purchases if required by law
To improve our shop and services, based on general feedback and aggregated insights

3. Information Sharing and Disclosure
We respect your privacy and only share your personal information for limited reasons and in limited circumstances:

Etsy: We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: We may engage trusted third-party delivery services (e.g., USPS, DHL) to deliver your order.

Legal Compliance: We may collect, use, retain, and share your information if we are legally required to (e.g., in response to a legal process or tax obligation).

4. Data Retention
We retain your personal information only for as long as necessary to:

Provide you with our services
Comply with our legal and regulatory obligations
Resolve disputes
Enforce our agreements
Generally, we keep data for 12 months, unless otherwise required by law.

5. Your Rights
Depending on your location, you may have rights over your personal information, such as:

Access: You can request a copy of the personal data we hold about you.

Change/Restrict/Delete: You may request to update, restrict, or delete your information (except where we're required to retain it for legal reasons).

Objections: You can object to our processing of your data under certain conditions.

To exercise these rights, please contact us at: rayvenne@protonmail.com

6. How to Contact Us
For purposes of data protection law, I, JD Watkins, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:

Email: rayvenne@protonmail.com

If you have a concern about Etsy’s use of your information, you should contact Etsy directly or refer to their privacy policy