I usually ship orders the day after purchase and it usually takes no more than 5 days. Orders within France generally take 3-4 days to arrive, while international orders may take anywhere from 5 to 20 days to be delivered.

Yes, all orders are sent by mail with a tracking number.

The post office usually updates tracking information for packages the next day. Please wait until at least the day after your order was shipped to try and find its current location. Please be aware that tracking information may be more detailed for some countries than others.

Unfortunately, some orders may reach their destination without any tracking information due to damage to the barcode, difficulty in scanning, or a high volume of packages, such as during the holiday season. Please wait until the estimated delivery date before contacting us about this issue.

Returns or refunds are not accepted because all items are made to order and are custom-made specifically for you. However, if you have any inquiries or there is a mistake with your purchase, please contact me so that we can find a solution.

Using envelopes instead of boxes helps to reduce environmental pollution and lowers shipping costs, making your orders more affordable. Most items are also sent in padded envelopes to minimize the risk of damage during delivery.
However, rest assured that each order is carefully and beautifully packed with a lot of care and attention to detail. Every package is unique, similar to opening a new gift.

Yes, I am open to creating custom requests. Please feel free to message me and we can discuss and bring your project to life together.