We are happy to work with you on original custom designs in Platinum, Palladium, all colors of Gold, & Sterling Silver.

We are also happy to offer jewelry customization of the designs you see in our store. We can change sizes, gemstones, and finishes for most of our jewelry--just let us know what you have in mind!

We offer personalization for many of our items. We can engrave inside rings and bands. We can also do flat engraving and stamping, as well as hand engraving. Please see our customer help section for listings that explain these options, or send us a message!

Please note that customized or personalized jewelry orders cannot be returned for a refund or exchange, although we are happy to help with resizing or repairs!

Each of our items comes packaged in a box, ready to present, and we offer special gift wrapping choices available at checkout. We are happy to include a beautiful handwritten note if you need to say something special - select "Gift Message" or leave a note in the "Notes to Shop" section at checkout!

In order for your jewelry to provide years of happiness, it has to be treated with kindness. To help you with this, we provide a polishing cloth and care instructions with each of our jewelry pieces.

Sterling silver is a mixture of metals that can react with chemicals found in air and produce tarnish. High moisture levels, exposure to sunlight, & contaminants such as salt water or cosmetics will cause discoloration.

All finishes wear with time. Dark finishes can be maintained at home by using a liver of sulfur gel or by using hard boiled eggs (tutorials online).

However, we understand that problems occur and accidents happen, and we are happy to help. If you find yourself needing help or a repair on your jewelry, please contact us!

We have found that the best way to get an accurate size for your finger is to have your finger measured with a metal wide band (wedding band) ring sizer at a jewelry store.

We also offer a reusable plastic ring sizer, with full and half ring sizes. It comes with free Domestic US shipping and a free resizing for any of our rings, good for any time. Find our reusable plastic sizer here:

www.etsy.com/listing/95543346/adjustable-ring-size-finder-free

We understand the challenge of buying jewelry without trying it on. We are happy to offer one free silver resizing within 30 days of delivery of your jewelry purchase. Please contact us for details on sending us your resize. After 30 days, our sterling silver resizes are $30.

We insure all of the jewelry we ship, both Domestically and Internationally, and send it to our customers with a tracking code. These services are reflected in the cost of the shipping you pay.

Items that cost over $200 are sent signature required. Please give us the most convenient address.

We offer delivery services with USPS Worldwide. Please contact us if you are interested in a different shipping method or if you have any questions!

We offer a few finish options for our jewelry; Antiqued Dark, Brightly Polished, and Satin Matte.

The Antiqued Dark finish we use is a surface treatment that will wear off over time. This finish can be maintained at home with liver of sulfur gel, but we are also happy to re-antique your piece if needed!

The Brightly Polished finish on our pieces, gold and sterling silver, is the result of a specialized polishing process and not rhodium plating. While sterling silver will tarnish over time, this finish is easily maintained with the polishing cloth that we include with every order.

For gold pieces, if you would like us to match the finish on a piece you already have, we're happy to help! Contact us with any questions about gold finishes.

Moonkist Designs fully stands behind the products we sell. Therefore, all of our products are covered by a one year warranty starting from the day when the original order was received.

Warranty Terms

1. Customers are responsible for the shipping fee to send the items back to our studio.

2. Please pack items in a jewelry box and bubble wrapped envelope. Jewelry sent without adequate packing can be damaged or not arrive.

3. When sending back the items, please use a shipping method that has tracking.

4. Moonkist Designs reserves the right to void the warranty on any items showing signs of modification, abuse or damage beyond "normal wear," as determined by our jewelers.

We are happy to offer wholesale pricing on orders of 20 or more of the same item. Our wholesale orders take 3-4 weeks for production and will be processed through our website at www.moonkistdesigns.com

Please contact us for more information.

All sales are final for items listed as Last Chance, Clearance, or One of a Kind (OOAK) pieces. These items cannot be returned for a refund or be exchanged. We are happy to help with sizing and repairs for these items. If you have any questions about our Last Chance, Clearance, or OOAK sections and pieces, please contact us before purchase!

We accept cancellations within 24 hours of purchase, with the exception of custom orders. After the 24 hour period there will be a 20% restocking fee applied, as we will have begun making your piece!

We accept exchanges within 30 days of delivery, with the exception of custom orders, Last Chance, OOAK, & personalized/engraved pieces. Please contact us within 14 days of delivery to start the exchange process. Exchanges are processed within 1-2 business days. Customers are responsible for return shipping costs to the studio and return shipping is non-refundable. Exchanges are final. If you return 3+ orders within a 6-month period, we reserve the right to refuse future orders. (Update 5/1/2024)

If in the EU please contact us within 14 days.