The measurements of each collar & leash are shown in the product photos of each of our item listings. Measure your dog or cats neck circumference and then make comparisons with the size chart. As all the collars length are adjustable, we are pretty sure that they will fit. If you are still having trouble choosing your size, please contact us and we will be more than happy to help you pick out the correct one.

Below are our average shipping times to different locations.
Please be advised that it may take a longer due to unforeseen circumstances and also during heavy postal traffic seasons like Christmas, New Year Holidays & etc.

Estimate Delivery Time for reference(proceeding and delivery included):
The United States: 10-13 Days
The United Kingdom: 9-12 Days
Germany: 10-13 Days
France: 10-15 Days
Other Europe Countries: 10-20 days
Canada: 15-25 days
Australia: 10-22 days

The Estimate delivery date is for reference only and it may vary according to your location and weather conditions, but we will make sure every package arrives safely. The Tracking Link can be found on the order page.

For further questions please feel free to contact us.

First we sincerely apologise if you aren't happy with it. Customer satisfaction is of the upmost importance to us.

We do check and test every item we make before sending them out, but very rarely we may miss something out, or something may have got damaged during the shipping process.

Let us know what is the problem with it and we will do our absolute best to fix it for you :)

Sure, we send via traceable service only, we will send the tracking number together with the tracking website on the order page. Please allow 2-4 days for the first tracking information to update.

If for some reason the tracking information has not been updated after a few days, please contact us and we will check with the courier service for you.

All our items are personalizable and if you have any custom requests please advise in the personalization box, order note box or message us when the order placed, we will follow your instructions.

Yes. They can be personalized in any language. We will follow the characters exactly as you have instructed us.

Please don't worry, all taxes and charges will be repaied and there will be no extra charge on your end.

Sure, we support small businesses and wholesale orders are very welcome, please contact us for more details.