All products come wrapped in a patterned cellophane bag or organza bag.

Sending directly to a recipient as a gift? Let us know in the notes section at the checkout and we will wrap your product using colourful tissue paper and washi tape.

Please send us a message and we'll do our best to create the perfect item for you.

We accept custom orders for stitch markers/progress keepers. See something you like? Want to pair it with something you like from another item? Get in touch to discuss what we can do.

All fibre products come with care instructions. If you lose them, just get in touch, we'll be happy to remind you.

While we do our utmost to test and quality check our products before shipping them, sometimes the faults aren't obvious. If your product is faulty, get in touch as soon as possible. Our customers are very important to us and we strive to ensure you are completely satisfied with your purchase.

Unless specified otherwise all our items are sent second class with Royal Mail for domestic shipping. International orders are sent using Royal Mail standard international shipping.

If you would like an item by a specific date, please contact us before purchase.

It is your responsibility to ensure the shipping address linked to your Etsy/PayPal account is correct. No refunds or replacements will be given for items delivered to incorrect addresses.

Please get in touch if your order hasn't arrived with you within the times listed below.

UK - 5 days after dispatch date
Europe - 4 weeks after dispatch date
North America - 6 weeks after dispatch date
Rest of the World - 8 weeks after dispatch date

Missing orders MUST be reported to us in a message or email within 5 MONTHS OF DISPATCH.

Please do not only leave a review stating your order hasn't arrived as we don't always see your reviews and these may be missed.

Send us a message to ask about wholesale orders or find us on Faire.