To avoid shipping charges on a digital print (PDF - Print Yourself), please use the coupon code DIGITAL to avoid any shipping charges.

All of our paper prints are unframed.

Please click into the dispatch notification e-mail and the tracking link will be shown in there.

A proof will be sent via ETSY MESSAGES. Please also check your junk folder for the proof.

If you require any changes after seeing the proof, this may delay the dispatch time.

If we do not hear back from you within 24 hours, we will finalise your order and dispatch to avoid delay.

Please note if you require any changes after seeing the proof, this may delay the dispatch time.

If you have ordered a print with wording personalisation only, or a wedding/baby shower sign (excluding own wording signs), a PROOF will NOT be sent.

For cardstock prints that are shipped to you, sizes available:
-A5 (148mm x 210mm)
-8 inches x 10 inches
-A4 (210mm x 297mm).

For digital prints, the prints are made to size A4.

If you require a different size of print, please let me know and I would be happy to assist. The largest size I am able to ship is A4.

For acrylic plaques:
-5 inches x 7 inches
-A5 (148mm x 210mm)
-8 inches x 10 inches
-A4 (210mm x 297mm)

For acrylic free standing square blocks:
8cm x 8cm
10cm x 10cm
15cm x 15cm

FOR POSTED PRINTS/ACRYLIC ITEMS
Please check listing or order confirmation email for estimated delivery dates on your order.

FOR DIGITAL PRINTS (Print Yourself-PDF)
A PDF and JPEG print will be sent to you within the processing time of around 3-7 working days (depending on which print you have ordered). Please ignore the shipping times, as these do not apply. We do offer a rush order service if you require your print sooner.

PLEASE NOTE: We can't promise delivery on a certain date. If you need your print sooner than the estimated delivery dates, you are welcome to purchase a rush order here: https://www.etsy.com/uk/listing/1065721437/

There is an option for rush order where you would receive your print within 2 working days.

This purchase is in addition to the print you wish to order:

https://www.etsy.com/uk/listing/1065721437/

Please note - the priority order listing may be limited availability dependant on my work load.

♡UK CUSTOMERS♡
Royal Mail 48 (2 Working Days)
Delivery upgrades are available at check-out.

♡INTERNATIONAL CUSTOMERS♡
Shipped by Royal Mail TRACKED International.

-USA: 5-28 workings days
-Australia: 14-38 working days
-Rest Of World: 7-38 working days

Lux Print House is not responsible for any postage delays.

Please allow additional days on the shipping estimates incase of shipping delays.

If you have entered an incorrect delivery address on the order, and the item has been dispatched and sent back to us, we can re-post the item for you once a new postage label has been purchased.

Prints will be posted in a cellophane bag in a hard backed envelope to ensure safe delivery.

Orders shipped internationally are packed with extra protection.

We are able to provide a refund if we have not started making the artwork for your print.

If we have started making the artwork for your print, we can provide a 50% refund.

Once orders have been printed and shipped, we are not able to provide refunds.

Should you order arrive damaged on the rare occasion, we will send out a replacement.

Thank you :)