The 1-2 day delivery profile is available for in-stock items whose original model has not yet been ordered.

When an article is available under 3 to 5 days it means that the existing model has already been sold and that I re-manufacture it when it is ordered again. It is obvious that under these conditions, the work of the colors will be able to approach it as much as possible but will never be completely identical.
No series of cabochons or jewels are created in advance in order to ensure unique jewels (1 to 3 copies maximum throughout the world).

The photos taken and published on the online store are completely faithful to reality.
However, the store does not guarantee the screen resolution used by the buyer when ordering. Therefore a slight difference in color may be observed in comparison to the vision on the buyer's screen and upon receipt of the order.

Yes, for creations available within 1 to 2 days.

Please note: in the case of a creation available within 3 to 5 days, the initial model has already been sold.
So I have to make it again.

In this case, practicing a handmade, artisanal work, with natural color pigments, the effect of this color (pearlized, marbled, etc ...), cannot be to the millimeter identical to the photo viewed by the buyer but will get as close as possible to it in order to remain faithful to the initial model: the pearl and marbled effects will stand out but may differ slightly from the initial model because it is not a series work automated by machine.
The handmade has the advantage of making each creation unique.

Returns are possible within 7 days from the date of receipt. (Beyond this period, the article is considered as already used).
For obvious reasons, orders whose items have been personalized on request, returns, exchanges and refunds will not be accepted by the seller.

The buyer will contact the seller directly to make the request. If the deadlines are met, the buyer may return the item to the seller. The transport costs for the return are the responsibility of the buyer. The buyer will be asked to choose a tracking mode for the return of the item and to communicate the tracking number to the seller as soon as possible.

Upon receipt of the item, if it shows no sign of any deterioration whatsoever, the seller of the shop will proceed the same day to the delivery of a CREDIT to the buyer in the form of a CREDIT CODE.
The CODE, transmitted by message to the buyer on the ETSY messaging system, can be used at one time, for an amount equivalent to the amount of the item ordered and deducted from the shipping and delivery costs advanced by the seller when the seller offered for the initial shipment of the order. [Ex: item €26: credit code in France = €23.10 credit code for other countries = €20.60]

The CREDIT CODE can be used in the store of the same seller for 12 months from the date of dispatch.
No refund request will be accepted.

Cancellations with full monetary refund are accepted up to 1 hour after validation.

Beyond this period, the seller may proceed with a cancellation, the reimbursement of which will only be in the form of a CREDIT CODE and will be deducted from the shipping costs paid by the seller, the management costs incurred by Etsy charged to the seller and the shipping costs. packaging of the order advanced by the seller.
Consequently, the refund in CODE AVOIR will be less than the payment made by the buyer.

Acceptance by decision of the seller of this reimbursement by code, will be valid in the same shop for a period determined by the seller.

The allocation of a tracking number is proof that the seller has shipped the order and relieves the seller of all responsibilities during transport.

However, the customer must inform the seller as soon as possible so that the latter informs the customer of the procedure to follow with the carrier. The seller may have any additional information to send to the customer.

ATTENTION: if a tracking number indicates that the package is distributed or delivered to the mailbox, due to numerous fraudulent attempts by malicious customers, NO dispute or refund can be opened with the Etsy seller. The customer will have to file a claim with the carrier.

Note that your right to return your order is not applicable for personalized items, as they were created according to specific requirements.

The Etsy platform and the seller cannot be responsible for the computer, digital or visual quality, sharpness and colorimetry of the document sent by the customer for printing, marking, engraving or other purposes.
The service being offered "as is", the document received by the seller cannot and should not be subject to any modification. The client is responsible for the quality of the document that will be used.