Return Policy:

Thank you for shopping at Of Alchemy. We want you to be completely satisfied with your purchase, and we understand that circumstances might require a return. Please review our return policy below for a smooth and hassle-free experience.

14-Day Return Window:

You have a 14-day window from the day of receipt to initiate a return for your unused product. The returned item must be in its original, undamaged, and unopened packaging to be eligible for a return. Please note that this policy excludes oils, and perishable items, which are non-returnable.

Initiating a Return:

Before sending back a product, please contact me via etsy. I will provide you with a return address and the necessary return form. Please ensure that the provided return form is included with your returned item.

Returns submitted without the provided return form will not be eligible for refunds.

Non-Returnable Items:

Please be aware that certain items are not eligible for returns due to the nature of the product. Personal care and custom items fall under this category. Additionally, we do not accept returns based on personal preferences or resonation. We kindly request that you consider this policy while making your purchase.

Choice of Carrier:

You have the freedom to choose the carrier for returning your order. However, it's important to note that Of Alchemy is not responsible for any loss or breakage of items during the return process. For your protection, we strongly recommend sending items back using an insured and tracked shipping method.

We appreciate your understanding of our return policy and your cooperation in adhering to its guidelines. If you have any further questions or concerns, please don't hesitate to contact me. Your satisfaction is important, and we're here to assist you through the return process.

Thank you for choosing Of Alchemy for your needs. We look forward to serving you again in the future.


OfAlchemy.com Customer Address Policy

Purpose:
This policy clarifies OfAlchemy.com's responsibilities and limitations for orders shipped to customer-provided addresses, defining instances where the company is not liable for delivery errors due to inaccurate information.

Customer Responsibility:
Customers must ensure accurate, complete, and up-to-date shipping details during the order process, including recipient name, street address, city, state, ZIP code, and other relevant information.

Verification of Address:
While OfAlchemy.com will make reasonable efforts to validate addresses, customers are ultimately responsible for confirming accuracy before finalizing orders.

No Liability for Incorrect Addresses:
OfAlchemy.com is not liable for loss, damage, or delayed delivery resulting from customers providing incorrect or incomplete addresses, covering instances like packages delivered to the wrong location or returned shipments.

Address Corrections:
Customers discovering address errors post-order must promptly contact customer support. OfAlchemy.com will make reasonable efforts to assist, but successful modifications post-processing are not guaranteed.

Redelivery Fees:
Customers may be responsible for additional shipping fees if a package is returned due to an incorrect address provided.

Communication of Policy:
This policy is communicated through OfAlchemy.com's website and Etsy, order confirmation emails, and other relevant channels. Customers are encouraged to review and confirm their shipping address before finalizing orders.

Exceptions:
Exceptions to this policy may be considered at the discretion of OfAlchemy.com, particularly for errors resulting from technical glitches on the website or mistakes by employees during order processing.

Policy Review:
OfAlchemy.com will periodically review and update this policy to ensure continued relevance and effectiveness.

Acknowledgment:
By proceeding with an order, customers acknowledge and agree to abide by the terms outlined in this OfAlchemy.com Customer Address Policy.