Our jewelry is made of sterling silver, which corresponds to 925/1000 in France, the highest legal grade in most countries.
We mention "solid sterling silver"; the word "solid" means here that the jewels are full, and that the gradation of the alloy is homogeneous throughout its volume.
Sterling silver is composed of 92.5% pure silver and 7.5% various metals (in particular copper); this association of various metals is necessary in order to give the alloy better mechanical properties, in particular greater hardness. This alloy, in accordance with the legislation, does not contain nickel.

Our jewelry is designed to be durable. Of course it can happen that a jewel breaks, but we will always be able to fix it. If it breaks due to a manufacturing defect, we will of course repair at our expense; it is on a case-by-case basis that we study the assumption of repair costs.

- For rings or rigid bracelets: do not spread or tighten your jewel too often to pass it. If necessary, carefully spread or tighten your jewel with both hands before passing it in order to keep its initial shape as much as possible. If the metal is bent too often, it will eventually deform, and may even eventually break.
- It is recommended to leave your jewels to sleep, cook, play sports, and especially to tinker and garden! You will keep them in good condition.
- If they tarnish, rub them with a toothbrush and toothpaste, to clean and revive them.

Yes! Sterling silver can blacken under certain cases: on contact with certain products (e.g. bleach, sulfur, etc.), in certain contexts (seashores, perspiration, etc.) or sometimes just with certain skins.
We also use this property of silver to give our jewelry a patina, which gives an old appearance, highlights the details and engravings, and which stands the test of time.
Our jewels will probably never change in appearance, but if they do, rubbing with a toothbrush and toothpaste and then rinsing thoroughly is a good method to revive them. You can also use specialized products that are commercially available.

Apart from the chains alone, our jewelry is presented in beige velvet purses, made in Italy, placed on felt pads made in France and accompanied by a card explaining the inspiration, in recycled paper and made in France. Everything is slipped into a cardboard pocket, made in our town of Roanne, closed with a red wax seal made by us.

We use as much as possible only recycled materials, the most local, and only the least polluting products; everything is produced by ourselves, at our workshop in Roanne (France), with sterling silver sterling silver coming from an authorized Responsible Jewelry Council provider guaranteeing responsible mining practices concerning human and environmental rights. Our packaging is made in Roanne, our boxes in Italy. Our cards and communication media are made from recycled paper, made in Angers. No material is of animal origin.
We donate 1% of our turnover each year to charitable organizations.

Our items are carefully packaged in sturdy kraft paper envelopes, protecting them from shocks and mishaps during transit.
We ship via La Poste, with tracking. Please note that for orders in France and French overseas departments and territories over €150, delivery will be made by Colissimo and hand-delivered against signature.

Outside France and French overseas departments and territories, orders are sent from France by French Post, with tracking. It is then relayed by the postal service in your country. Please note that for orders outside France over €250, the shipment will be hand-delivered against signature by the carrier.

- For more than 2 days, check its status with the tracking number sent to you.
- If the tracking number indicates that it has been delivered, check that the address has been entered correctly.
- If the tracking number indicates that it has been delivered to the right address, it may have been left at the wrong address. Check with your neighbors. If no one has received it for you, it may have been stolen from your mailbox. Unfortunately, in this case, the order is considered lost at your expense.

- Since less than 7 days, you have to wait again.
- For more than 7 days, please let us know so that we can make a complaint to the Post Office.
- The Post Office does not commit to a delivery time. After 60 days, however, the parcel is considered lost, and we can then resend your order or refund you. Please note that during this period, we cannot do anything, and that until this 60-day period is reached, we will not return your order at our expense.

If you have received your package damaged:
- Immediately take a photo, then open it, check if the contents have been damaged and if so, also take a photo of the damaged items and contact us as soon as possible by sending us your photos.
If you received your package open, with an item missing:
- Take a photo of your envelope and the contents, then contact us as soon as possible by sending us your photo.
If the items you have received do not conform to your order:
- Please contact us without delay, and we'll do our utmost to help.