Standard shipping is not trackable, I can unfortunately not tell you where it may be.
Tracked & Signed shipping comes with a Royal Mail tracking number which will tell you where your parcel is at this moment.

Delays sometimes happen due to various reasons, usually, it gets stuck in customs.
Please contact me if 20 business days for domestic orders or 25 business days for international orders have passed since the parcel was shipped.

Yes.
Please contact me for details.

I open my books for next year (2024) on the 4th of November 2023, and am usually fully booked by April/May.

I do not accept custom orders between August and November as the shop is much too busy with Halloween orders.

Standard International delivery has an aim of 2-3 weeks,
Tracked & Signed has an aim of 1-2 weeks,
and Global Express has an aim of 2-3 business days (this may be longer for remote destinations and islands).

Domestic 2nd Class (standard) has an aim of 2-3 business days,
and 1st Class shipping has an aim of 1 business day.

Silicone prosthetics are not designed to be reusable. Most of my ones can be if handled carefully and removed with the correct adhesive remover, but you're likely to get a more noticeable edge after the first application.

Yes! You can find more products for less at www.meduusatstudio.uk

Etsy is at times very glitchy, and there is unfortunately nothing I can do about it.
I suggest trying again in a few hours or buy it through my website instead.

www.meduusatstudio.uk

For full details please visit https://www.meduusatstudio.uk/policies/refund-policy