Effective Date: October 25th, 2023

Thank you for choosing Thomas Handmade Straps LLC for your custom-made strap needs. We take pride in creating high-quality, tailored products to meet your specific preferences. Please read our return and refund policy carefully. By making a purchase with Thomas Handmade Straps LLC, you agree to abide by the terms outlined below:

Custom-Made Products: All items offered by Thomas Handmade Straps LLC are custom-made to your specific requirements and preferences. Due to the unique nature of our products, the European Union (EU) Consumer Right of Withdrawal does not apply. Once you place and confirm your order, it cannot be canceled or returned unless there is a defect or error in the product that is our responsibility.

Quality Assurance: We are dedicated to delivering products of the highest quality. Our team takes great care to ensure that your custom-made items meet your specifications accurately and are free from defects. In the rare event that a defect or error is identified and it is our responsibility, please contact us promptly.

Defective or Erroneous Products: If you believe there is a problem with your order that is our responsibility, please contact our customer service team at Thomas Handmade Straps LLC (thomasleatherhandmade@gmail.com) within 14 days of receiving your order. We will work diligently with you to find a suitable resolution, which may include a repair, replacement, or refund.

Contact Information: For inquiries, concerns, or to report a defective or erroneous product, please contact our customer service team at:

Thomas Handmade Straps LLC (thomasleatherhandmade@gmail.com)

At Thomas Handmade Straps LLC, we value your satisfaction and are committed to providing exceptional customer service. We appreciate your understanding of our return and refund policy as it pertains to custom-made products.

Please note that this policy is subject to change, and any revisions will be effective as of the date they are posted on our Etsy shop.