I offer custom orders. Please contact me and I will get back to you as soon as possible.

🔻Please DO NOT request customisation or a different fabric (if they are not mentioned/offered in the listing) by just placing a random order and leaving a note.

You would likely get whatever you ordered by default, because I may not see your note. You can return this for a refund or exchange. Customer pays return postage.

If I see your note and make an attempt to provide the customisation requested to the best of my understanding and abiIity, I won’t accept responsibility nor accept a return or offer a refund.

🔻Custom/personalised orders cannot be returned, either for exchange or refund

I do not currently offer wholesale discounts.

If you want to purchase items in bulk, you can contact me for a custom order. I can give a shipping discount.

Please note that bulk orders take a while to prepare, so please let me know in good time.

If you want a rush bulk order, a rush fee will be applied. This fee is non refundable.

🔻Mystery/assorted pack listings are discounted and are not returnable for an exchange or refund.

No returns on custom or personalised orders, but please contact me within 7 days if you have a problem with you order.

Contact me first.

Please fill in the customs form correctly. Ask the post office for advice on returns. Nnembas would not be held response if the return incurs an import fee. The fee will be deducted from your refund if that happens. Nnembas will apply on your behalf for the fee to be waived, however there is no guarantee that the total fee will be waived.

Thanks.

Only item price is refundable. As all items are made to order, shipping cost in NOT refundable when an item is returned for exchange or a refund.

For exchanges, the original order will be cancelled and a new order placed or a custom order to pay for shipping.

You are responsible for providing the correct address or a safe place your order can be delivered.

If your order gets returned to me because it wasn’t claimed by you or delivery was not possible due to an error in the address you provided, the shipping fee will be deducted from the refund to be issued.

🔻Please note that you would have to wait till the item gets back to me safely before an exchange or refund is issued.

You are responsible for providing a correct address or a safe place for your item to be delivered.

If your order gets delivered to the wrong address, provided by you, there is absolutely nothing I can do about it.

In the event that it is undeliverable due to wrong or incomplete address, or you refuse to pay CUSTOMS DUTY, you would have to wait till it is delivered back to me, then I would refund the item price.....❗️Shipping fee will also be deducted for items that shipped for ‘FREE’.❗️

If the item gets returned to me and you still want it delivered, you will have to pay for shipping again.

If I never get it back, I will be unable to issue a refund.

I don’t accept returns for discounted items, items bought in a sale or shipped FREE. In the event of a return, the shipping cost will be deducted from the refund. No exceptions.

For the customer, and also for my protection, I will only ship to the address that comes in with your order.

If you require me to ship to an alternative address, I will have to cancel the order and have you reorder with the updated address.

Please do not contact me via conversation asking me to ship to a different address as I won’t honour your request.

I can only provide you with a tracking number if you upgrade to ‘tracked delivery ‘ for domestic shipping and ‘priority shipping ‘ for international orders.

Note that upgraded shipping increases the likelihood that your order will arrive quicker.

However, be rest assured that whatever shipping method you select, your order will arrive within the estimated delivery times listed in my shop policies.

Shipping cost is calculated by the weight of the item.

Ordering more than 1 item will usually tip the scale higher, therefore increases the cost to be paid (especially for international orders).

Note that the calculation is based on estimates as I often pay more than I charge customers for shipping.