Announcement
Hi There! Welcome to Eppi!
We are a tiny but ambitious team of jewellers, located in one of the most beautiful cities in the heart of Europe. All our jewelry is designed and handmade right in our small but cosy jewelry studio in the centre of Prague, Czech Republic.
♥ We specialise in unique engagement rings and wedding bands.
♥ All our products are handcrafted and made to order.
♥ We love custom designs! We can bring to life any design you envision.
♥ Any product you see can be done in 14k/18k white, yellow, rose gold or platinum.
♥ Since most of our pieces are made to order, please allow us 1 to 3 weeks to produce a piece for you. If you need to meet a specific deadline - please let us know in advance. We’ll try our best to make a rush order for you!
♥ Delivery time will depend on your location. Unfortunately, we can only give you an estimate after we send the product. All product will be shipped with DHL express shipping which takes 1-5 days and should include a tracking number.
♥ All our products have one-year general warranty which is voided if products have been tampered with or subjected to mechanical damage.
Please let me know if you have any questions. Don’t forget to hit “Favorite Shop” so you wouldn’t miss any of our new designs.
Thanks again for visiting!
♥ Eva & Eppi team
Featured items
Items
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Reviews
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filex on Mar 16, 2024
5 out of 5 starsFriendly support and super helpful whenever I needed more information
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Amy on Feb 6, 2024
5 out of 5 starsI love my necklace. I purchased a necklace with the Paris city outline. It was even better in person than online. Came wrapped beautifully and would make a wonderful gift. I’m was able to customize the chain length which was great. I would buy again from this seller.
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Marcin on Nov 23, 2023
5 out of 5 starsGreat ring, exactly as expected. Very good contact and arrangement of a custom order. Thank you :)
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July on Sep 11, 2023
5 out of 5 starsSo cute, a perfect gift! The packaging is also wonderful, in a beautiful wooden box. Happy customer 🤗
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Heather on Aug 29, 2023
5 out of 5 starsExactly as described. Asked for a special size and it was not a problem. Thanks so much!
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Maria on Aug 25, 2023
5 out of 5 starsThis is the second time I’ve ordered from this company, and both times they’ve gone above and beyond to help at every stage of the process, and engage with the shipping company when there were issues, Eva in particular has been amazing, absolute recommendation.
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Alannah on Jul 19, 2023
5 out of 5 starsEva was really great to deal with it. Very accommodating and helpful. The bracelet is stunning 😍
About EppiJewelry
Handmade Jewelry from the heart of Europe
Shop policies
Shipping
Customs and import taxes
Payment options
Returns & exchanges
Cancellations
Privacy policy
More information
Frequently asked questions
Production Time
All our pieces are produced by hand in our studio in Prague. Since most of our pieces are made to order, please allow us 1 to 3 weeks to produce a piece for you. If you need to meet a specific deadline - please let us know in advance. We’ll try our best to make a rush order for you!
Rush order
We are more than happy to accommodate a rush order in case you have a deadline in mind. Let us know before you place an order so we can confirm if we can actually meet your deadline. Please note that all rush orders are non-refundable and require an additional fee depending on the item.
Returns
It’s extremely important to us that you are 100% happy with your order.
If for any reason you are not fully satisfied with the item upon receiving it, please contact us before leaving any feedback. We will always try to resolve whatever issues you might have.
We offer a 5 day, no questions asked, money back guarantee. Just let us know within 5 days of delivery and ship item back to us within 14 days of delivery. Please note that custom, personalised or engraved items can’t be returned because we can’t resell them afterwards.
Please note that all returned items must be in a completely new and unused condition with all the original documents and packaging.
Returns details
We can’t assume any responsibility for any item not returned in the manner described above. If you are not sure - please contact us for detailed instructions.
Customers are responsible for shipping costs for returned items. Please note that it is your responsibility to package the returned items well to avoid any damages during shipping.
If you are returning a package from overseas, it is vital that you declare your package as a RETURN. This can be done so in the 'other' section on the customs declaration. If it is not, you as the sender will be liable for any VAT/Duty charges and these will be deducted from your refund.
Upon receiving the package, if everything looks good, we will issue you the full refund minus shipping charge to you.
Exchanges
You can exchange an item for a product of equal or greater value, as long as it’s not exactly the same variation of the product. Please note that all the rules of returning products above apply for exchanges too.
Custom and personalized orders
We really don’t like the idea of mass-produced jewelry and truly believe that every piece of jewelry should be one of a kind, handcrafted with love and care.
That’s why we love to work on personalised or completely custom designs. We can handcraft a genuinely wonderful piece based on a picture or even a sketch on a napkin. Whatever idea you have in mind - just let us know and we will turn it into a magnificent piece of jewelry making everybody around you jealous without breaking the bank.
Sizing details
We use standard US sizing for all our rings but can provide you with an alternative sizing of other standards (UK, European, Australian, etc). We strongly recommend measuring your ring size with the local jeweller. Other methods are often inaccurate. We’ll produce a ring in the exact size you provided and can’t be responsible for the incorrect measurement.
Gift wrapping and packaging
Every single piece comes in a high quality wooden jewelry box, beautifully wrapped with a gift paper. Additionally, we’ll include:
♥ A couple of cleaning clothes so your piece can stay shiny even after everyday wear.
♥ Tiny jewelry pouch to keep your jewelry while travelling.
♥ And a small gift bag in case you want to give it to somebody special.
Finally, we’ll add a symbolic gift from Prague - just because we care:)
Seller details
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