I am unavailable to provide custom mask patterns, eye shapes, etc at this time. Though it may be something I want to provide in the future.

Sometimes the email can be sent to spam or delayed. You can find your files through the Etsy account, just be aware you must use your computer for this, not your phone. Here's an article on how to find them https://help.etsy.com/hc/en-us/articles/115013328108-How-to-Download-a-Digital-Item

The estimated delivery date is the maximum time it will take me to ship your order. I usually ship my orders out on Tuesdays and Saturdays and well before the estimated delivery dates.

Most all the mask examples I built in my videos as examples are medium size (unless directly stated otherwise in the video itself) If you're still unsure of the sizing I recommend taping the paper pattern together first to see if it's roughly the right size. the thickness of the foam will have a factor in the final, but it'll be close enough to judge.

Tracking for orders of mesh is a little different that for packages. First-Class flats and letters are provided through Etsy's partnership with Pitney Bowes, not through USPS. You will receive tracking emails, and can access the tracking information through your Purchase on Etsy.com or the Etsy app.

The way mesh is shipped has its ups and downs. First off, it is very cheap saving you lots of money. But a downside is that occasionally, the tracking doesn't work. Be a little patient, wait for a couple days and the letter with your order usually shows up. If it does not show up in a reasonable amount of time, send me a message and I will send a replacement.