We do not give our stl's out, even of discontinued items, this is due to the fact those stl's are actually still used in current designs.

Usually no it will be out sooner, we used worst case scenario to estimate shipping. This way if anything goes wrong we are still within the times limits. We would like to emphasise that our stocks are "Made To Order" and therefore will NOT be shipped immediately. We are increasing capacity as quickly as we can, whilst keeping our business sustainable.

We produce handmade custom VR stocks designed, built and packaged by us in our small workshop, they are not mass produced, each one is made for a specific buyer. If you want something immediately then we are unfortunately not the company for you. :(

Currently we know our stocks work with AMVR as these are the same shape as the original controller and we recommend these over other choices or if you order the bigger grips then original silicon Kiwi grips work fine.

No we do not do this. We use the date people bought our item and stick to this shipping order.

We already send via air mail to every location wherever possible, we use companies like DHL, USPS and with UK's Royal Mail depending on where about in the world you are located.

There is not much we can do should this happen. Royal Mail policy is: "Loss claims should not be submitted until after 20 working days after the due delivery date for items going to Europe and 25 working days for Rest of World". If you let us know we can make a claim and send you a new item or give you a refund once the conditions of Royal Mails policy is met.

Please be assured we do our best to fully comply with customs requirements and provide the relevant documents required.

Of course we can, just let us know and we will take appropriate action to fix the issue for you. We can send you the part you need for example or if you want a return then that is no problem either.

We accept returns as long as the item is still in the condition you received it you will receive a refund. If the item is returned through no fault of our own the buyer assumes responsibility for all postage costs.

KobraVR Ltd is registered at the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister (Foundation Central Agency Packaging Register – ZSVR) with registration number DE1924688435080. My Dual System Licensing partner for the collection, sorting & recycling of the packaging is ACTIVATE by RECLAY.