We Ship Using USPS. If for some reason your package arrives damaged, or an item in your package is damaged, Please make sure to keep the original packaging. We are happy to take care of our customers, however without the original packaging, we are unable to provide an exchange or return on any damaged item,

We use Poplar hardwood for all of our rainbows, which can contain naturally occurring streaks of blue purple black and brown, which comes as the tree draws minerals out of the ground. We also use stain instead of many that use paint so that the natural beauty of the wood can show through. This is intentional and can vary from rainbow to rainbow. If you have a request to have a piece with more or less natural coloration (we cannot guarantee none), please do so at the time of ordering as any exchange will require additional shipping charges if natural coloration is the reason for request.