Patternow

At Patternow, your privacy is important to us. This Privacy Policy explains what personal information we collect, why we need it, how we use it, and the choices you have.

1) Personal information we collect
When you place an order, Etsy provides us with certain information needed to complete the transaction, such as:
Your name
Your email address
Your shipping address (if applicable)
Order details and the digital files you purchased
We may also receive additional information if you contact us through Etsy messages (for example, questions about printing, sizing, or your order).
Payment information: We do not receive or store your full payment details. Payments are processed securely by Etsy and/or Etsy’s payment providers.

2) Why we need your information and how we use it
We rely on a number of legal bases to collect and use your information, including:
To fulfill your order: provide access to your digital download, confirm your purchase, and provide customer support.
To comply with legal obligations: keep records required for tax and accounting purposes.
To improve our service: respond to your messages and resolve any issues related to your order.
We only use your personal information to communicate about your order and to provide customer support. We do not use your data for unsolicited marketing.

3) Sharing and disclosure of information
We share your personal information only in limited circumstances:
Etsy: We share information with Etsy as necessary to provide our services and comply with Etsy’s policies.
Service providers: If needed, we may rely on trusted third-party services for business operations (such as accounting). These providers have access only to the information needed to perform their services.
Legal compliance: We may disclose your information if required by law, such as responding to a legal request or to comply with regulations.
We do not sell, rent, or trade your personal information.

4) Data retention
We keep your personal information only as long as necessary to provide our services and as required by law. Generally, we retain order and transaction records for up to 7 years for tax and accounting purposes. After that, we securely delete or anonymize it.

5) Transfers of personal information outside the EU
If you are located in the European Union, please note that your information may be processed outside the EU (for example, in the United States) through Etsy and related services. Etsy and relevant service providers use appropriate safeguards to protect your information.

6) Your rights (EU/UK customers)
If you reside in the EU or UK, you have rights regarding your personal information, including:
Access to the personal information we hold about you
Correction of inaccurate information
Deletion of your personal information (where applicable)
Objection to or restriction of processing
Data portability
If you would like to exercise any of these rights, please contact us through Etsy Messages. We may need to verify your identity before responding. You also have the right to lodge a complaint with your local data protection authority.

7) How to contact us
For any privacy-related questions or requests, please contact us via Etsy Messages (Patternow). We will respond as soon as possible.