I ship within 1-3 business day after order payment if the item is available. Making repeated item or a custom order can take 1 -5 days, I start it also after order payment and ship also within 1-3 business day after completing it. I send orders with Belgian post proir registered mail. Your order will have a tracking number, I send it to you after I ship the order, so you can track its way. This also means that you or somebody else - your adult family member for example, who lives at the same address - must sign when postman deliver your order.

Approximate delivery terms:
- Europe – up to 10- 15 days
- Italy – up to 15- 35 days
- United States – up to 15 – 20 days
- Canada – up to 15 – 20 days
- Rest of the world – up to 15 – 45 days.

ATTENTION! Before Christmas and other big holidays the delivery takes longer +10-15 days for all countries, because the post offices are very busy. After December 3 I can not guarantee that your purchase will be delivered earlier than Christmas.

Please note, transit time may vary depending on your location, postal service and customs processing and I'm not responsible for that so I can’t guarantee exact arrival time.

---Shipping address

--- Incorrect address ---
Items will be sent to the address registered on your Etsy account (► NOT your Paypal address). Please make sure that you Etsy address is correct and updated before check out as it is not possible to retrieve or stop the package once sent. Any refund/re-delivery fee due to incorrect/inaccurate address will be payed by buyer. Refund/re-delivery can only be done after I receive the returned package.

--- Unclaimed package ---
Items are sent by registered mail. Therefore buyer is encouraged to track his package. The ‘Attempted Delivery’ status in your tracking means that no one was available at the address to sign-off the package. In such cases contact your post office as soon as possible to arrange redelivery or pick up your parcel by yourself. If the package returns to me as 'Unclaimed', re-delivery fee under such circumstances will be borne by buyer. Refund can be arranged. For returns I issue a 80% refund, 20% covers fees incurred by Paypal and Etsy. Shipping costs for the return and shipping fees are not refundable.

For any returns and refunds 20% restocking fee is applied (this is amount of taxes and fees that were paid by seller acording to the transaction).
Shipping cost is not refundable.
I make refund only after receiving item undamaged in its original condition. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
In case of incorrect address or unclaimed package I can send item to buyer again, repeated shipping is payed by buyer.

--- Lost package ---
It is rare that an order gets lost. Your patience is appreciated while waiting for the package. It might take a longer time if it is held at the customs. You should always contact your local post office to check on any attempted delivery.
You may contact me for investigation and I will submit your case to the post offices for inquiry. As these are cross boarder investigation, it may take 2 - 3 months for the post offices to come to consensus on the resolution (lost/compensation). As I am not accountable for lost package, any compensation is determined by the post offices and any refund/re-delivery will be made only upon confirmation from the post offices.

Also, I CANNOT be held responsible for not receiving when the tracking shows DELIVERED. You may contact your postman, neighbor or family members to ask if they hold the package for you.

--- Cancellation ---
You may request order cancellation in 3 hours after you placed it and payed. Once order is shipped, I cannot stop the package.

If you'd like to cancel your order because of my mistake I will refund 100% of your payment as long as the order isn't shipped yet
If you'd like to cancel your order for other reasons not caused by my mistake I can only refund 80% of the total amount you've paid, 20% are restocking fees and payment system fees which are non-refundable. Please, be thoughtful when placing your order and read shipping terms to be sure you can get your purchase in time. Thank you for your understanding!

--- Replacements ---

For any replacements buyers pay return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Buyers pay for shipping a new item for replacement if the replacement was initiated NOT because of the seller's fault.

I am responsible for shipping cost only in the cases when buyer has received wrong item becouse of my seller's fault.

A new item for the replacement will be shipped only after receiving of the return item from a buyer and after receiving of shipping cost for a new item shipping if the replacement was initiated NOT because of my seller's fault.


---Customs fees and duties.
International customers are responsible for any fees, taxes and duties associated with shipping and purchasing to their respective countries.

Please purchase your reserve custom listings within a week of their listing date or they will be cancelled.
If you are not satisfied with my items or service for any reason please contact me with a problem – I’ll do my best to solve the problem in a reasonable way.
Please contact me if my shop policies have not answered any of your questions.
Thank you and happy Etsying!