| PERSONALISATION |

Please follow the instructions carefully to avoid disappointment - we use exactly what you type into the personalisation box, so check for spelling and grammatical errors before purchasing. We do not offer replacements or refunds for customer errors.

In the personalisation box, on SEPARATE lines, please add-
Recipients name (12 characters maximum, including spaces)
Bottom Line Text (30 characters maximum, including spaces)

E.G.-
Nanny
Love from Jude

Choose between 'I love you'/'we love you' from the dropdown menu, do NOT add to the personalisation box.

NOTE: We cannot change the design aside from the parts described above. The maximum character count is the most we can fit on this design, and we are unable to change this - you do not need to use the maximum characters. We cannot process emojis. Most accented characters work with all our fonts - feel free to enquire if you have any special characters you require to avoid disappointment.

| ABOUT THIS PRODUCT |

This 'Nanny, I love you'' frame makes an ideal keepsake for Nan/Nana/Nanny/Nannie on her Birthday, for Mother's Day, Christmas, etc. Personalise this product with your own name for Nan, plus a line of custom text and an option of two possible design variations- 'I love you' or 'we love you'. Available in either landscape or portrait orientation, we offer two size options;

MEDIUM FRAMES - Fits a 7x5 inch photo - 9x7 inch overall frame, 0.75 inch depth
SMALL FRAMES - Fits a 6x4 inch photo - 8x6 inch overall frame, 0.75 inch depth

The frames we stock are made from quality French Oak Veneer - as the veneer is made from wood the natural grain will differ between each frame. We use plastic inserts instead of glass in our frames to protect both insert and frame during delivery. Please PEEL THE CLEAR BACKING OFF BOTH SIDES of the insert once your product arrives, or the insert will look cloudy and/or scratched.

Feel free to drop us a message if you have any other questions about this item.

| POSTAGE & PACKAGING |

This product will be processed within 1-4 working days approximately, and are packaged in a recyclable cardboard postage box. Our standard delivery option for within the UK is Royal Mail Second Class, but we do offer faster shipping options for both UK & International customers- you will see these options at checkout.

| OUR STORE POLICY |

Due to the quality materials and equipment we use, we guarantee a quality product for our customers. If you're unhappy with a quality issue, or you need some help with this product or any others in our store, please message us and we will do our upmost to resolve the issue.

Many thanks,
The Frame Store