1. How do exchanges and returns work in my shop?
-We accept returns and exchanges within a 14-day period after product delivery.
-Buyers should contact us through Etsy Messages to initiate the return or exchange process.

2. Who covers the return costs?
- According to EU rules, the buyer is responsible for return shipping costs.

3. How do we process refunds?
Once we receive the returned item, we will issue a full refund.

4. What if the item is damaged or defective?
- If the item is damaged or defective, we ask the buyer to provide photos of the issue.
- Based on the photos, we will decide whether to issue a refund or send a replacement item.

5. How can buyers contact us for returns?
- Buyers can send us a message through Etsy Messages.

1.Shipping and Tracking:
- All our packages are shipped with tracking to ensure transparency and peace of mind.
- We include all necessary customs documents for smooth and efficient clearance.
- You can easily track your order directly within your Etsy account

2.In-Transit Questions:
- If you have any questions about your order while it’s on its way, don’t hesitate to message us.
- Please keep in mind that sometimes items may experience delays due to customs or carrier issues.

3. Shipping to Unlisted Countries:
- If your country isn’t listed as a shipping destination in our listings, simply reach out to us.
- We’ll check if shipping is possible to your location and provide information on any potential costs.

The EU EPR (Extended Producer Responsibility) Packaging Act encourages the recycling and reuse of packaging materials, such as cardboard boxes, tape, and bubble wrap. As a consumer, please ensure that all received packaging is properly separated, sorted, reused, and/or disposed of in the appropriate recycling containers, either at home or locally.

In Germany, I am registered with the Packaging Register of the Stiftung Zentrale Stelle Verpackungsregister ZSVR under registration number DE4192544962609. My Dual System Licensing partner for packaging collection, sorting, and recycling in Germany is ACTIVATE by RECLAY.

1. Conditions for Refund:
- Damaged or Not as Described Item;
- Change of Mind: buyers have the right to withdraw from the purchase within 14 days of receiving the item. The refund will be processed after the return of the item in its original condition.

2. Refund Process:
- Contact us through Etsy (in stipulated period).
- Provide a clear description of the issue and photographs.
- Wait for our instructions to return the item, if applicable.
- Once the item is received and inspected, we will process your refund.

3. Delivery Delays:
We understand that delays can occur and are not automatically eligible for a refund. However, if your order is significantly delayed, contact us to assess the situation and explore possible solutions.