CUSTOM and RUSH ORDERS CANNOT BE RETURNED

A RUSH order is any order that is requested to be created outside the normal scheduled shipping time for any item & expedited to the customer at the customer's request. A RUSH order may or may not have additional shipping fees depending on the needs of the customer & the within the limitations of the seller. Rush orders are requested by the customer & agreed to by Malama Pua in advance of shipping.

I ship to many international countries but not all. Please contact me if you are requesting shipping information to a specific country.

-Australian and UK and Canadian customers - Please allow a minimum of 2-6 weeks for delivery in addition to construction time. Shipping quotes are based on the item purchased, so please send me a message for a custom quote if you are interested in ordering. **Covid has caused some delivery delays in Australia.

*We no longer ship to India, Africa, Russia, Germany and South American countries. We also cannot ship to some remote island locations. Please contact us prior to purchase if you have questions.

- SIZES: all dimensions provided are approximate due to the handmade nature of these products.

- COLOR - ON SCREEN VS. ACTUAL COLOR: computer monitors commonly show colors that are slightly different from the actual item, so if you are very concerned about color, I strongly encourage you to order one first as a sample. Fees apply.

- FLOWERS: every effort will be made to create items that match the picture, but materials often have natural variations.

- COLOR NAMES AND ITEM DESCRIPTIONS: Color descriptions & color names can be very subjective. This means that although there is a clear distinction between colors such as "green" and "red", the difference between "turquoise" versus "teal" & "magenta" vs. fuchsia is highly subjective.

I ship USPS Priority or First Class and Upgraded UPS with tracking. It usually takes 3-7 business days to receive your package once shipped within the USA. I do not include signature confirmation or insurance unless you request it. If you would like to add insurance or signature confirmation, please contact me so I can add this to the shipping charge. It is usually only a few dollars, and it is definitely worth it! Insurance can be provided at the Buyer's expense for an additional fee.

I also use UPS when if requested and if your purchases require this option. Usually large orders will need to go UPS or FEDEX. Additional charges may occur if you request this service, depending on you location and total purchse.

I cannot guarantee a specific delivery datr on First Class International Shipping. You will be provided a tracking number once shipped. (it could take 2-4 weeks for delivery, sometimes 8 weeks or more depending on your country.)

Please send me your country prior to purchase if you would like an exact quote for shipping. Not all countries are eligible for upgraded shipping service.

**International customers are responsible for customs, duties, taxes, and other fees incurred on international packages. Also, please advised that I will NOT falsify customs documents by marking a package as a "gift" or changing the monetary value of the contents.

REFUNDS WILL NOT BE AUTHORIZED FOR INTERNATIONAL BUYERS WHO REFUSE PACKAGES DUE TO CUSTOMS FEES.

Please contact me within 3 days of receipt to authorize a return. Unless you have received the item in a damaged condition (or the wrong item.)

Returns must be authorized within 3 days of receipt, must be returned in original protective packing to include protective boxes. Items must be shipped back to Malama Pua Bridal within 5 days. PLEASE NOTE: the original shipping charges you paid when purchasing the item(s) and the postage for returning the item to us will NOT be refunded. In the case of damage, please contact me for shipping/return credit/refund.

There is a 15% restocking fee for returned items.