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Turnaround time = Processing / Production Time + Delivery Time, which varies based on your location.

Our current processing time is about 1-2 weeks.
Standard delivery time is about 2 weeks.

Please don't rush us! Good thing takes time!

We try our very best to ship out your order as soon as we can! The more orders we received before yours, the more time we need to process your order.

It usually take about 1 - 2 weeks to ship after your order been placed and the correct instructions / file(s) we received for custom orders.

You will receive a notification when your package is on its way.

Orders with standard shipping usually take about 2 weeks to arrive once shipped.

Please be reminded that the time is estimate only, not a guarantee.

Once your order is shipped, we have no control over postal delays such as bad weather or customs inspections. However, we will gladly help you contact the post office to determine the status of your shipment.

It may be subject to import taxes, custom duties or other fees levied by the destination country. Any additional import taxes, custom duties or other fees for an order are the responsibility of the recipient.

When placing an order, please ensure that your shipping address is correct & complete. Your order's shipping label will be printed based on the address you provided. We cannot be held responsible for shipping to an incorrect, incomplete or outdated address. Additionally, we do not issue refunds for lost, unclaimed or undeliverable orders.

Sorry, we are unable to cancel an orders once they have been placed / processed. Unless you're fail to send us a design that meets our requirements and there will be a cancellation fee. Or, unless you're demanding an unreasonable service, such as need by a date that fall out of our turnaround time. And you'll be charged a cancellation fee (fee varies).

Sorry that to protect both of us, we ship all orders with tracking and for some countries package with tracking required signature upon delivery. If your tracking number starts with C, E or R, signature is required upon delivery.

Brass is a natural material, it will slightly oxidize and form a patina over time. This will not affect the clarity or impression of the seal. We recommend cleaning with either with lemon juice and apple cider. Buff the brass with a soft cloth dipped in the lemon juice or apple cider. Continue buffing to bring the shine back to your seal to your satisfaction.