GraceCreativeSolns

✨ PRIVACY POLICY

Grace Creative Solns

This Privacy Policy describes how and when Grace Creative Solns collects, uses, and shares information when you purchase from, contact, or otherwise use our services through Etsy.

1. Information We Collect

To fulfill your order, you must provide certain information (which you authorized Etsy to provide to us), including:

Your name

Email address

Postal address

Payment information (handled securely by Etsy)

The details of the product you’re ordering

Any personal information you provide in messages or personalization requests

We rely on Etsy to securely process payment information. Grace Creative Solns does not directly collect or store payment details.

2. Why We Need Your Information & How We Use It

We collect and use your information for the following lawful purposes:

To fulfill and ship your order

To provide customer service and respond to inquiries

To resolve disputes or troubleshoot problems

To comply with legal obligations

To improve our shop and customer experience

We rely on the following legal bases under GDPR:

Performance of a contract (processing your order)

Compliance with legal obligations

Legitimate business interests (such as improving services), provided those interests are not overridden by your rights

3. Information Sharing & Disclosure

We share your information only as necessary to provide our services:

Etsy – We share information with Etsy as required to operate our shop and comply with Etsy’s policies.

Print & fulfillment partners – We share necessary order information with trusted production partners to create and ship your product.

Service providers – Shipping carriers and technical service providers as needed.

Legal requirements – If required by law or to protect our legal rights.

We do not sell your personal information.

4. Data Retention

We retain your personal information only for as long as necessary to:

Provide services

Comply with tax, legal, and regulatory obligations

Resolve disputes

We generally retain order records for up to 4 years unless a longer retention period is required by law.

5. Transfers of Personal Information Outside the EU

If you reside outside the United States, please note that your information may be transferred to and processed in the United States and other jurisdictions. We rely on Etsy and our service providers to ensure appropriate safeguards are in place.

6. Your Rights (GDPR)

If you reside in the European Union, you have the right to:

Access the personal information we hold about you

Request correction or deletion

Object to processing

Restrict processing

Receive a copy of your data

Lodge a complaint with your local data protection authority

To exercise these rights, please contact us through Etsy Messages.

7. How to Contact Us

For purposes of EU data protection law, Grace Creative Solns is the data controller of your personal information (except for payment information processed by Etsy).

If you have questions or concerns, please contact us via Etsy Messages.