This Privacy Policy describes how and when KEY-BAK (“I”, “we”, “us”) collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services.
This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third-party services you access through Etsy. You can review the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
-Information We Collect-
To fulfill your order, you must provide certain information which you authorize Etsy to provide to us, such as your name, email address, postal address, payment information, and the details of the product you’re ordering.
We may also collect additional personal information if you contact us directly, such as for customer support questions, order issues, or product inquiries.
-Why We Need Your Information and How We Use It-
We rely on a number of legal bases to collect, use, and share your information, including:
• As needed to provide our services, such as fulfilling your order, processing payments, shipping products, communicating with you about your order, and providing customer support.
• Compliance with legal obligations, such as retaining purchase and transaction records for tax, accounting, and regulatory purposes.
• Legitimate business interests, such as improving our products and services, maintaining shop security, preventing fraud, and complying with the Etsy Seller Policy and Terms of Use, provided those interests are not overridden by your rights or interests.
We do not use buyer information for unsolicited marketing messages.
-Information Sharing and Disclosure-
Information about our customers is important to our business. We share your personal information only for limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide our services and comply with our obligations under the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage trusted third parties to perform functions such as order fulfillment and delivery services. We share your personal information with these providers only to the extent necessary to perform these services.
• Business transfers. If our business is sold or merged, we may disclose your information as part of that transaction, only to the extent permitted by law.
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to respond to legal process or government requests, enforce our agreements and policies, prevent fraud or illegal activity, or protect the rights, property, and safety of our customers or others.
-Data Retention-
We retain your personal information only for as long as necessary to provide our services and as described in this Privacy Policy. We may also retain certain information as required to comply with legal, tax, or regulatory obligations, resolve disputes, and enforce our agreements.
We generally retain order and transaction data for up to 7 years, in accordance with standard business and tax requirements.
-Transfers of Personal Information Outside the EU-
We are based in the United States and may store and process your information through third-party service providers located in the US or other jurisdictions. As a result, your personal information may be transferred outside of the EU.
When such transfers occur, we rely on appropriate legal safeguards permitted under GDPR, such as contractual necessity and approved data transfer mechanisms, to protect your personal information.
-Your Rights-
If you reside in certain territories, including the EU, you have a number of rights regarding your personal information, including:
• Access. You may request access to the personal information we hold about you.
• Change, restrict, or delete. You may request that we correct, restrict, or delete your personal information, subject to legal or regulatory obligations.
• Object. You may object to our processing of your personal information based on legitimate interests.
• Complain. If you reside in the EU, you have the right to lodge a complaint with your local data protection authority regarding our use of your personal information.
-How to Contact Us-
For purposes of EU data protection law, KEY-BAK is the data controller of your personal information.
If you have any questions or concerns about this Privacy Policy or your personal information, you may contact us through Etsy Messages or at:
Email: sales@keybak.com
Business Name: KEY-BAK
Location: United States
If you need help accessing, correcting, or deleting personal information held by Etsy, you may also contact Etsy directly through Etsy.com/help.
