MatrescenceLife

Privacy Policy
This Privacy Policy describes how and when I collect, use, and share information when you purchase an item from me, contact me, or otherwise use my services through Etsy.com or its related sites and services.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third-party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about Etsy’s own privacy practices.
1. Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product you’re ordering. You may also choose to provide me with additional personal information (for example, for a custom order) if you contact me directly.

2. Why I Need Your Information and How I Use It
I rely on several legal bases to collect, use, and share your information, including:

As needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support.

When you have provided your affirmative consent (which you may revoke at any time), such as by signing up for my mailing list.

If necessary to comply with a legal obligation or court order, such as retaining information about your purchases if required by tax law.

As necessary for the purpose of my legitimate interests, if those interests are not overridden by your rights or interests (such as providing and improving my services).

3. Information Sharing and Disclosure
I share your personal information for very limited reasons and in limited circumstances, including:

Etsy: I share information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use.

Service Providers: I may engage trusted third parties (like delivery services or printing partners) to perform functions and provide services. I share information with them only to the extent necessary to perform these services.

Business Transfers: If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.

Compliance with Laws: I may collect, use, retain, and share your information if I believe in good faith that it’s reasonably necessary to (a) respond to legal process or government requests, (b) enforce agreements or policies, (c) prevent fraud, or (d) protect the rights, property, and safety of my customers.

4. Data Retention
I retain your personal information only for as long as necessary to provide you with my services and to comply with legal and tax obligations, resolve disputes, and enforce agreements. I generally keep your data for 4 years.

5. Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services (like Google Cloud or Print-on-Demand partners) in the US or other jurisdictions. If I transfer data outside of the EU, I rely on legal mechanisms such as contractual agreements or third-party certifications (like Privacy Shield) to ensure your data is protected.

6. Your Rights
If you reside in certain territories, including the EU, you have the right to:

Access: Receive a copy of the personal information I hold about you.

Change, Restrict, Delete: Request changes, limitations, or deletion of your personal data (except where I am required to retain it for legal reasons).

Object: Object to my processing of your data in certain situations (e.g., marketing).

Complain: Contact your local data protection authority if you wish to raise a concern.

7. How to Contact Me
For purposes of EU data protection law, I, Judith Tulp, am the data controller of your personal information. If you have any questions or concerns, you may contact me at:
hello@mistleco.com