SnakeInChest

• Shipping
- Please know that I am not taking any responsibility for tax or another rolls that you have in your country to collect your order.
- Before ordering please find out everything about your country shipping rules.
- PLEASE make sure to contact your local post with your tracking number if your order hasn't arrived within 3 weeks.
If you are not collecting your item from post office and it's coming back to us, it is not our responsibility to pay for repeated shipping back to you. So please know that if that happens we will gladly ship it again, but we'll have to ask you to pay repeated tax and shipping charges.

• Returns & exchanges
We do not replace items if you have ordered the wrong color or size, or if it is a custom order (specially made for the customers needs). In our product options and description everything is mentioned.
Just read them carefully and choose the option which really suits for your needs. Or contact us to be clear about everything.
Every custom order or anything made per customers wishes which differ from original, can't be returned. So please make sure you ask all the questions before making an order.

• What is your processing time?
Our processing time varies. It is:
1-3 business days for sample listings and small listings with up to 30 pieces of items.
3-5 business days for listings with up to 70 pieces of items.
5-... business days for card holders from 71 pieces and more, if you need them in larger quantities.

We will do our best to shorten the making time, though it is important if you check your inbox for messages from us if we have some questions about personalization!
* NOTICE: If customer don’t response within 24hrs – creating begins. Or if we can not understand the personalization at all, we may cancel the order when the processing time ends.

• How long will the delivery take? Will I get my order in time?
Standard delivery to EU takes about 1-2 weeks , to USA and CAN 1-3 weeks. For Australia and New Zealand it may take 3-5 weeks and sometimes longer than that. We also offer express shipping.
Tracking information will be provided so please check your email for shipping notification.

• Do you have express shipping?
We offer express delivery with UPS, it takes 1-2 business days to EU, 3-5 business days to USA, 3-7 business days to CAN.
You can choose it when placing the order or ask later and we will send you the shipping upgrade.

• Can you rush my order?
Send us a message and we will rush it if it is possible.