SuttonHarborHouse

Florida, United States

302
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (21)
6 months
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (21)
302
sales
6 months
on Etsy
302
Sales
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (21)
6 months
on Etsy
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience. 5.0 (21)
302
sales
6 months
on Etsy

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Announcement

Last updated on Jun 16, 2026
Alex

Contact shop owner

Alex

Reviews

5.0 (21)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About SuttonHarborHouse

Handmade Jewelry and Personalized Gifts for Everyone

Sales 302
On Etsy since 2026

Handmade Jewelry and Personalized Gifts for Everyone

Shop about video description

What I Didn’t Know Was Meant To Be

Production partners

  • A printing and fulfillment company

    New York, NY

    I create custom designs and art while this company helps me print and ship the orders

  • Printed Mint

    Phoenix, AZ

    Our partner helps to print and ship the products with our custom made designs on them.

  • A fulfillment company that prints, packages, and ships products

    Phoenix, AZ

    My production partner prints and ships items with my custom designs on them

  • A print shop

    Chatsworth, CA

    This print shop helps me print and ship my own original designs.

  • A business that prints, packages, and ships products designed by me.

    San Francisco, CA

    I create all of the designs seen in shop, this business professionally prints, packages, and ships products based on my original designs.

Shop policies

Last updated on Jul 4, 2026

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

More information

Last updated on Jul 4, 2026

Frequently asked questions

Do you accept returns, exchanges or alterations after delivery?

Due to the custom nature of many of our item we do not accept returns, exchanges or requests for alterations after delivery. We ask that you communicate any specific requests through our message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

Do you send photos before you ship items? What if I don't respond to my photo proof ?

Due to the volume of orders that we create and ship we are unable to send photos or create mock-ups for every customer before production and shipment. We do have a photo proof package listing for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Instagram @suttonharborhouse



If we do not get a response on approvals of proofs of custom orders, we will wait for 1 week and then make the order and ship it. We need to adhere to shop deadlines and can not hold orders beyond a certain date.

Do you offer refunds under any circumstance?

There are no refunds since every item is custom. If an item breaks in shipment we have insured its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please let us know at the time of purchase. Note that when submitting an
insurance claim **You MUST have photos of the item and the box/packaging and you must retain the box/packaging to take to the post office if proof of damage is required. Shipping insurance MAY also require that the customer take the damaged item to a waste yard for
disposal and obtain proof of disposal.

**Note that any damage must be reported to our shop within 48 hours of the package arriving.**

Do you offer rush production?

All orders will be processed in our standard 2-10 business days. Certain products are available for quicker production, so if you need it SOONER you can reach out and request to purchase the Rush Order Fee listing in our shop, and these items will be processed in 2 business days.

What if my package is delayed/lost in transit or stolen?

Sutton Harbor House is not liable for packages that are delayed in transit, lost by the shipping carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping carrier directly regarding delays or lost packages.

If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

If a sale starts after I place my order will you refund the difference?

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a week after you order we do not go back and refund all previous customers that 10% off amount.

What if my item is returned to the sender/seller after it's shipped? My order did not reach me on time Can I return it?

If a customer's order is returned to the sender/seller for ANY reason the customer is responsible for paying for re-shipment.


Sometimes there are delays in transit times across all of our shipping
carriers, and these will increase in the holiday season. We cannot guarantee that a shipment will arrive by a specific date, even if the tracking provides an estimated
delivery date. We have had cases where a shipment is significantly delayed and shows as unscanned even if it was shipped. You will definitely get your shipment, but we are in no position to guarantee the timeline. We cannot refund or cancel orders if they did not reach on time. If your order did not reach on time, please contact us

What are the care instructions for your items? What are the sizing details? What if it doesn't fit after I try it on?

For clothing items, please wash items inside out in cold water, do not bleach, do not dry clean, and do not iron directly on the design. We do our best to provide individual care instructions on all product pages. Please refer to the product page for care instructions.

A detailed size chart is available in all listings. It is the
buyer's responsibility to select the correct size.

For Digital Download Products - Do you accept return or cancellation? What Is a Mokcup File? Do I need a Canva Account?

Due to the nature of the digital download file, no refund or cancellation can be offered. If there's any problem with the image please contact us for further assistance.


A mockup file is a digital image file that you can edit by using computer software such as Photoshop, Canva, Design Space and other photo editing softwares. Our Mockup files are Flat JPG files and will not have any of our watermark or design on the actual images you'll receive so you can easily just add your own designs on it.


Yes, you will need to signup with Canva to be able to access & edit templates that are purchased. You can sign up for a Free or Pro Canva account.