TheSolidState

All items come with a branded pouch and gift box or gift bag. Depending on the finish of your item, a polishing cloth may also be included.

Standard shipping to US locations is by USPS Priority, which includes tracking and some insurance coverage. Timing estimate is 1-3 days to most US locations. Items can be upgraded to Priority Express at checkout. Please message if a different method of domestic shipment is desired.

International orders* will mail via USPS Priority International. Items must clear through customs. Expedited service is available through USPS Priority Express International. Please message if a different method of international shipment is desired.

*International buyers are responsible for fees in the destination country (VAT, duties, handling).

Many pieces in the shop can be customized in basic ways (e.g., use of a different alloy, or varied sizing).

Additionally, personalized or original designs can be created.

Typical design process is:
1) initial communication to determine direction and feasibility of design ideas,
2) presentation of sketches and ballpark prices for several options based on conversations,
3) presentation of final sketch, specs, and estimated price of selected design,
4) agreement to proceed with fabrication, which may or may not require upfront payment, depending on the level of customization.

Once a design has been chosen, please allow approximately two weeks for fabrication.

Keep jewelry in the protective pouch provided, and, if recommended for your piece, use the included polishing cloth for cleaning.

For pieces with a brushed finish/no patina, use a fine steel wool to maintain the luster without ruining the matte look. Don’t use a polishing cloth for brushed finishes.

For pieces with a microcrystalline wax protective coating intended to slow down the natural darkening process, avoid use of a polishing cloth until tarnish is visible.

Always avoid wearing your jewelry to sleep, in water, while playing sports, etc.

The Solid State stands by the craftsmanship and quality of each piece. If the piece is damaged due to normal wear, please contact through Etsy to discuss options or make arrangements for repair.

The Solid State is not responsible for work done to a piece by another jeweler or other person attempting to make a repair or modification.

Most alloys take on a natural patina over time. This is desirable for some wearers, while others prefer the original, bright finish.

When recommended for a design, a fine coating of micro-crystalline wax can be added to a piece (free of charge) to help delay the natural tarnish process. This is especially helpful if you live in a humid climate.  

Use of a polishing cloth or other cleaners is not recommended for pieces treated with the wax, as this will rub the wax off prematurely.

Eventually, the wax may wear off through normal wear and handling. If tarnish does become visible, it is then advisable to use a cleaning method appropriate for the piece if you wish to restore the original color.

Please inquire if any questions!