Hi, I’m Trakun, the maker behind TrakunLab.
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Frequently asked questions
How do I get my files after purchase?
Your files are ready to download right after payment. Go to Etsy → You → Purchases and reviews, then click "Download files". On the app, files are easier to open from a computer browser. A confirmation email from Etsy also includes the download link.
Will I receive a physical item?
No. All TrakunLab items are digital downloads. Nothing will be shipped to you.
What software do I need?
Each listing states the formats included.
- PDF printables open in any free PDF reader.
- Spreadsheets work in Microsoft Excel and/or Google Sheets, as noted in each listing.
- Café menu templates are edited in PowerPoint or Canva, as noted in each listing.
- PNG/SVG files work in most design apps.
Can I return or get a refund?
Because files are delivered instantly, digital items can't be returned. If a file is damaged, missing or doesn't match the listing, please message me and I will fix it or make it right.
Can I use the files commercially?
Files are licensed for personal use, or for use in your own single business for templates like menus and spreadsheets, unless the listing says otherwise. You may not resell, share or redistribute the files themselves.
How are your designs made?
I design each product myself: concept, layout, page selection, formulas and quality checks. Some artwork is created with the help of AI image tools. I then select, edit and check that artwork by hand. Each listing explains how its item was made.
I have a problem with my file. What should I do?
Send me an Etsy message with your order number. I usually reply within 24 hours.