LocklineStudio

At Lockine Studio, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your information when you make a purchase, contact us, or otherwise interact with our shop through Etsy or its related sites and services. It also outlines your rights under the EU General Data Protection Regulation (GDPR) if you reside in or order from within the European Union.

1. Information We Collect
Order Information: When you place an order, we receive certain information from Etsy, such as your name, email address, postal address, payment information, and details of the product(s) you’re purchasing. You may also choose to provide additional personal information (for example, a custom order note).

Communications: We may retain any messages you send us via Etsy’s messaging system or email (at locklinestudio@gmail.com) to address your inquiries, provide customer support, and improve our services.

2. Why We Need Your Information and How We Use It
We rely on a number of legal bases to collect, use, and share your information, including:

Fulfilling Orders: We use your personal data to process and ship your orders, provide customer support, and settle disputes.
Legal Compliance: We may need to retain your information to comply with legal or tax obligations, or in connection with a legal claim, such as if required by tax law.
Legitimate Interests: We may use your information to improve and optimize our products and services. However, we will not use your data in ways that would override your rights or interests.
3. Sharing and Disclosure of Information
We share your personal information with:

Etsy: We share information with Etsy as necessary to provide our services to you and comply with our obligations under Etsy’s Seller Policy and Terms of Use.
Service Providers: We may engage trusted third-party service providers (such as delivery and shipping companies) to perform functions and provide services to our shop. We will only share information with these providers to the extent necessary to perform these services.
Legal Compliance: We may disclose your information if required to do so by law or if we believe such action is necessary to comply with legal obligations, prevent fraud, or protect our rights and interests.
4. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes described in this policy. Generally, we keep your order information for up to 7 years for tax and legal reasons. After that, we securely dispose of your data.

5. Transfers of Personal Data Outside the EU
If we need to transfer your information outside of the European Union, we will take steps to ensure it is protected and transferred in accordance with EU data protection laws.

6. Your Rights
If you reside in certain territories, including the EU, you have various rights regarding your personal data. While some of these rights apply generally, certain rights apply only in certain limited cases. These rights include:

Access: You may have the right to access the personal data we hold about you and to receive a copy of it.
Change, Restrict, or Delete: You may also have the right to change, restrict our use of, or delete your personal data. Absent exceptional circumstances (such as when we are required to store data for legal reasons), we will generally delete your personal data upon request.
Object: You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your explicit consent.
Complain: If you reside in the EU and wish to raise a concern about our use of your information, you have the right to do so with your local data protection authority.
7. How to Contact Us
For any questions or concerns regarding this Privacy Policy or to exercise any of your rights, please contact us at:
Email: locklinestudio@gmail.com

If you contact us to access, correct, or delete personal information held by Etsy, we may request that you direct your request to Etsy, as they control certain data related to your purchase and interactions.