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Announcement
Last updated on Aug 31, 2025
Reviews
4.9
(1315)
Average item review
We calculate this number using a recency-weighted average of all ratings, with a rating's value decreasing by half each year to best reflect the current experience.
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About NewDayDesignShop
Sales
7,907
On Etsy since 2021
Shop members
-
Vicki
Owner, Designer
Production partners
-
UK professional printer
Blackburn, England
All mug designs are created by me. Most orders are printed from my home studio, but during busy periods I use a trusted production partner to help print my designs onto mugs. They do not create the designs — they only assist with printing
Shop policies
Last updated on Apr 3, 2021
Shipping
See item details for estimated arrival times.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment options
Secure options
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.
Returns & exchanges
See item details for return and exchange eligibility.
Cancellations
Cancellations: not accepted
Please contact the seller if you have any problems with your order.
More information
Last updated on
Dec 17, 2025
Frequently asked questions
Returns and exchanges
Returns and exchanges are accepted on non-personalised items, excluding dated items.
Dated products and personalised items are final sale, as they cannot be resold, and therefore cannot be returned, refunded, or exchanged.
Buyers are responsible for covering return postage costs on eligible items.
Cancellations
As the items are made to order I cannot accept cancellations once they have been printed. If you wish you cancel please let me know within a few hours of ordering.
Are your items made in the UK?
All Items are designed, created, packed and shipped in the UK.
Are your inks animal based products?
The ink which is used to print our designs is vegan-friendly, and no animal by-products are used to create the ink - nor are they tested on animals.
How are your items packaged?
All our mugs are packaged in smash proof boxes. These are enough to protect the mugs from damage without any excess packaging. On rare occasions damage can happen if the postal sorting facilities have been particularly rough with mail. If this has happened then please contact me and we'll send you out a replacement.
Processing and delivery times
All mugs are made to order and the processing time varies from 1-4 days depending on how many other orders we have to process. Once the mug is ready it will get posted Royal Mail 48 hour which can take 2-3 working days. During the busy Christmas period orders can take longer so please be sure to check the delivery dates below the listing before ordering.