SeabsSnaps

Privacy Policy

Seabs Snaps takes your privacy seriously.
This Privacy Policy describes how and why I collect, use, and share information when you purchase from or contact my Etsy shop.

Information I collect

To fulfil your order, you must provide certain information, including:
• Your name
• Email address
• Postal address
• Payment information
• Details of the product you are ordering

You may also choose to provide additional personal information if you contact me directly through Etsy messages.

Why I need your information

I rely on a number of legal bases to collect, use, and share your information, including:
• To provide my services, such as processing your order, arranging shipping, and providing customer support
• To comply with legal obligations, such as tax or accounting requirements
• To respond to messages or resolve issues related to your order

Sharing your information

I share your personal information only when necessary to run my shop, including:
• With Etsy, as required to provide the Etsy marketplace services
• With trusted third party service providers, such as print and fulfilment partners, who help produce and ship your order
• When required by law or legal process

I do not sell or use your information for marketing purposes outside of Etsy.

Data retention

I retain your personal information only for as long as necessary to provide my services and comply with legal and tax obligations. I do not keep customer data longer than required.

Transfers of personal information outside the UK

Some of my service providers may be located outside the UK or European Economic Area. In these cases, I rely on appropriate safeguards to ensure your information is protected in line with UK data protection laws.

Your rights

If you reside in the UK or European Union, you have the right to:
• Access the personal information I hold about you
• Request corrections to your personal information
• Request deletion of your personal information, where applicable
• Object to or restrict certain uses of your personal information

To exercise any of these rights, please contact me through Etsy messages.

How to contact me

For any privacy related concerns, you can contact me directly via Etsy messages.

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Returns and Exchanges

I gladly accept returns and exchanges.
• Return window: 30 days from delivery
• Buyer responsibility: Buyers are responsible for return postage costs
• Buyers are also responsible for any loss in value if an item is not returned in its original condition

Because items are made to order, please double check sizing and product details before purchasing. If there is an issue with your order, please contact me and I will do my best to help.

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Cancellations

I accept order cancellations within 12 hours of purchase.
• Buyers are responsible for requesting cancellations within this timeframe
• Once production has started, orders can no longer be cancelled