SmithStudioCollectiv

Privacy Policy – Smith Studio Collective

Effective Date: 8 August 2026

Smith Studio Collective is operated by Kelly Smith. This Privacy Policy explains how I collect, use, store and share personal information when you purchase from my Etsy shop, contact me, or otherwise interact with my shop through Etsy or related services.

Etsy also has its own Privacy Policy, which applies to information Etsy collects and processes independently. This policy explains how I handle information that I receive and process as a seller.

1. Information I Collect

To fulfil your order and provide customer service, I may receive or collect information such as:

Your name
Email address
Postal/delivery address
Details of the product you have purchased
Personalisation or customisation details you provide
Messages and other information you provide when contacting me about an order
Information necessary to deal with customer service queries, returns, replacements or disputes

Payment information is processed by Etsy and its payment providers. I do not receive or store your full payment card details.

I only collect and use information that is reasonably necessary to fulfil your order, provide customer service, comply with legal obligations and operate my business.

2. How I Use Your Information

I may use your personal information to:

Process and fulfil your order
Provide customer service
Communicate with you about your order
Deal with personalisation or custom orders
Arrange delivery
Handle refunds, replacements, returns or disputes
Keep appropriate business and financial records
Comply with legal and tax obligations
Prevent fraud or misuse of my services
Protect my legal rights and those of my customers

Where appropriate, I process your information because it is necessary to fulfil a contract with you, comply with a legal obligation, or for my legitimate business interests. Where I rely on consent, you can withdraw that consent.

3. Sharing Your Information

I only share your personal information where it is necessary to fulfil your order, operate my business or comply with the law.

This may include:

Etsy:
I receive information through Etsy that is necessary to process and fulfil your order. Etsy also processes your information under its own privacy policy.

Production and fulfilment partners:
Where an item is produced or fulfilled by a third-party supplier, I may need to provide them with information such as your name, delivery address, order details and personalisation information so that they can produce and deliver your order.

Delivery providers:
Your name and delivery information may be shared with postal or courier services where necessary to deliver your order.

Professional or legal services:
Where necessary, information may be shared with professional advisers or relevant authorities to comply with legal obligations or protect my rights.

I do not sell your personal information to third parties.

4. Data Retention

I retain personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy.

I may need to retain certain information for longer periods where required by UK tax, accounting or other legal obligations, or where necessary to resolve disputes or establish, exercise or defend legal claims.

Where possible, information that is no longer required will be securely deleted or disposed of.

5. Your Data Protection Rights

Depending on the circumstances, UK and EU data protection laws may give you rights including:

The right to ask for a copy of the personal information I hold about you
The right to ask me to correct inaccurate or incomplete information
The right to request deletion of your information where there is no lawful reason for me to continue holding it
The right to request restriction of processing in certain circumstances
The right to object to certain types of processing
The right to data portability where applicable
The right to withdraw consent where I am relying on consent to process your information

Some of these rights are subject to legal exceptions.

If you would like to exercise any of these rights, please contact me using the details below.

6. Contact

The data controller responsible for your personal information is:

Kelly Smith
Smith Studio Collective
Email: kmsmith32@sky.com

You can also contact me through Etsy messaging.

If you have concerns about how I have handled your personal information, please contact me first so that I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO) if you believe your personal information has not been handled appropriately.