TorisTale

Krakow, Poland

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1 month
on Etsy
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0
sales
1 month
on Etsy
0
Sales
No reviews yet
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on Etsy
No reviews yet
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sales
1 month
on Etsy

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Announcement

Last updated on Jul 29, 2026
Victor

Contact shop owner

Victor

About TorisTale

Bringing harmony home, hand-knotted in Kraków

Sales 0
On Etsy since 2026

Bringing harmony home, hand-knotted in Kraków

Shop about video description

Shop members

  • shop-member-photo
    Tori

    Właściciel, Projektant, Maker

  • shop-member-photo
    Victor

    Maker, Shipper

Shop policies

Last updated on Jul 29, 2026

Shipping

See item details for estimated arrival times.

Customs and import taxes

For US deliveries, Etsy policy requires that import duties and fees are included in the checkout price. Non-US buyers may need to pay these fees upon delivery. You can message me to confirm how these fees will be paid for your order. I'm not responsible for any customs-related delays.

Payment options

Secure options
Paypal Visa Mastercard Discover Apple Pay Klarna Giftcard
Accepts Etsy Gift Cards and Etsy Credits
Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

See item details for return and exchange eligibility.

Cancellations

Cancellations: not accepted

Please contact the seller if you have any problems with your order.

Privacy policy

Terms & Conditions and Right of Withdrawal

For extrajudicial settlements of consumer disputes, the European Union has launched an online platform ("ODR platform"): https://ec.europa.eu/consumers/odr

More information

Last updated on Jul 29, 2026

Frequently asked questions

Damaged Items & Transits

Every mirror, plant hanger, candle or another product is dispatched using technical, shock-absorbing materials and rigid structural reinforcement designed for overseas transport.
However, if your item arrives damaged due to brutal postal transit (e.g., broken mirror glass or cracked candle containers), you must contact us within 48 hours of delivery.

To initiate a replacement or refund procedure, the buyer must provide clear photographic evidence documenting:

1. The damaged product itself.
2. The internal packaging materials.
3. The external condition of the shipping box. Without proper photographic documentation of both the item and the packaging, we cannot process transit damage claims.

Instrukcje obsługi

Important steps for your candle upon arrival:

1. Temperature Acclimation: Due to air transport and temperature fluctuations during shipping, the natural wax needs to stabilize. Please leave the candle at room temperature for at least 24 hours before lighting it for the first time.
2. Surface Check: Check the wax surface after unboxing. If minor sweating or a slight film occurred during transit due to humidity, simply wipe the glass edge and wax surface gently with a clean, dry paper towel before use.

Fiber Art & Mirror Care

Important steps for your fiber art and mirrors upon arrival:

* Unboxing & Alignment:

The textile fibers may require a brief moment to settle after shipping. Simply run your fingers gently through the fringe to restore its original alignment. For ceiling plant hangers, once hung, the cords will naturally straighten and fully settle over time under gravity.

* Smoothing the Fringe:

If needed, a plastic wide-tooth comb can be used to gently smooth and untangle the mirror's fringe. Do not use fine-tooth combs or brush aggressively to preserve the structural weave.

* Dust Maintenance:

Use a standard lint roller or a very soft brush for regular dust maintenance of the textile frame. Keep the cords completely dry.

Zamówienia specjalne i spersonalizowane

Bespoke commissions and custom dimensions are welcome at our studio. If you require a tailored textile pocket size for a specific planter, a custom length for your plant hanger, or a unique color palette for our mirrors and candles, please send us a direct message.

Please note that custom orders require individual processing times, and because they are engineered specifically for your space, they cannot be returned, exchanged, or refunded under any circumstances.