We generally ship all orders within 24 hours from the time of purchase. Our team works fast to make sure your new jewelry arrives as quick as possible!

U.S.A

3-5 business days with USPS insured first class shipping.

We also offer "FedEx Express 2-day" shipping, as well as USPS "Priority Mail" and "Priority mail express".


International

7-10 business days with "USPS First Class Package International"

We also offer "Priority Mail International" and "Priority Mail Express International"

Absolutely! We've been manufacturing gold hoops in Queens, New York since 1994. The passion holds strong and we're happy to see the Tilo Jewelry family growing ever since. Since Etsy is a place for handmade items, we were thrilled to spread the word and continue providing the best quality hoops through this awesome platform.

Simply put, solid gold is when the item is made entirely from gold, whether it's 10K, 14K, or any other karat. Items which are hollow inside, like ball stud earrings, are still considered solid if the materials are all made entirely from gold.

Gold plated means that there is a super thin layer of gold sandwiched on top of another metal like silver or brass. It's still jewelry, but if you want something to last a lifetime, better stick with solid gold.

Please follow this simple step before placing new jewelry into your piercing!

After removing your old earrings, please make sure to clean your piercing very well before inserting anything else. As you pull your worn earrings out, some dirt will come into the hole from the back of the piercing. Naturally, dead skin and other debris build up over time which can cause a reaction or infection.

Spread the knowledge to all your friends 😃

Our return policy is 30 days. This begins from the time your package was delivered. The item must be unworn and have no signs of wear or damage.

A bundle can only be returned as a complete set. No individual item of a bundle can be returned for refund.

Tilo Jewelry has the right to reject any return that does not meet these requirements.


How do I start my return?

Please reach out to us on Etsy or send us an email to start your return.

To start a return simply click on the link below. You can also use the contact button to send us a message with your order number and we will take care of it right away!

https://track.shipstation.com/f/r/g/Q%2Bq1vAz9ceB2tUci0%2FSagA%3D%3D

All of our jewelry is made to last a lifetime and will last you many years with the proper care.

Wear it and have fun with your jewelry! Here are a few tips:

- Avoid contact with perfumes or make-up products.
- Rinse your jewelry with clear water after being exposed to salt water.
- Water makes silver tarnish
- Clean piercings between changing jewelry
- Get a small jewelry pouch/organizer

Can I swim wearing my gold jewelry?

Yes, water activities are okay. If you do get in contact with salt water, it's best to rinse your jewelry piece well.