Hey,
Due to a number of unpleasant situations, we decided to update our return policy.
Clothes often came back to us dirty, smelly and worn out, so that we had to start the whole washing and processing process from the beginning.
Here is our return policy.
If you have decided to return the products, you are entitled to the following options and must take the following steps.
Once the product has been delivered, write to us and you will receive instructions and information on how to proceed further.
Step one return shipping.
You can send the package back to us by your own carrier. You should then provide us with the tracking number of the package, so that if necessary we know where the courier left it.
We can also generate for you a return label from our carrier (DHL), which will be deducted from the sum of the return. The amount of the deduction depends on the weight of the shipment and will be determined after the carrier invoices you when you return the package. The price for the return label starts at €7.95 gross.
After returning the goods, our employee will check their quality. The goods must not be in worse condition than before shipment in order to receive a full refund for the product.
After checking the quality, you are entitled to two solutions.
1. the first is a cash refund.
In this case, from the value of the product and the total amount of the order will be deducted the actual gross shipping cost that we incurred for shipping the product (we pay more for shipping than Etsy states), packaging costs and preparation fee for shipping,because our items are refreshed each time before being sent to the customer. It is not a new product and there is no original packaging that would allow us to objectively assess its condition. This is 10% of the value of the order.
The remaining amount after estimating the cost will be returned by such form of payment as paid.
(2) The second option is an exchange for a coupon for use in our store.
In the case of exchange for a voucher of value for use in our store, the customer bears only the cost of return shipping. The remaining amount is refunded in the form of a coupon.
If you have any questions or if something is not clear to you please write to us and we will respond as soon as possible.