Once you place your order please send us your photo to a message thread using the 'attach image' button and we will proceed with production as soon as possible.

We don't offer a vegan alternative at the moment although it is something we are hoping to offer in the future. Sustainability has always been a priority for us and we only use veg-tanned British leather which is produced using traditional natural methods and has very little impact on the environment. The leather itself is also a bi-product of the food and drink industry.

Many of the vegan leather alternatives that are used on the high street are predominantly plastic based (PVC or PU) which we don't feel comfortable working with. We are looking to source a high quality leather alternative made from natural fibres, hopefully later in the year.

Standard delivery usually takes approx 7-10 working days or alternatively you can select our express service which takes 2-3 working days.

Standard delivery usually takes approx 2-3 working days or alternatively you can select our express next day service.

Our workshop hours are 8am-5pm Monday-Friday. All orders placed before 23:59GMT will be processed the following working day.

Once your order has been dispatched you will receive an email from Etsy with tracking details.

If you’ve noticed an error with your delivery address please let us know as soon as possible and we will try our best to update this. Please note, if your item has already been packaged up and dispatched it won’t be possible to amend the delivery details.

Love your gift? Don't forget to follow us on Instagram and tag us → @creategiftlove for your chance to be featured.

Unfortunately due to the high volume of orders we receive we are unable to offer proofs, however we always try and crop the photos the best we can, and we will be in touch if there are any issues.

Standard delivery usually takes approx 5-7 working days or alternatively you can select our express service which takes 2-3 working days.

Please note, additional customs fees and taxes may be applied when importing items to Europe. Buyers are responsible for any customs and import taxes that may apply and we not responsible for delays due to customs.