Due to the high volume of orders that we create and ship every day we are unable to send
photos or create mock-ups before production and shipment.
We do have a photo proof package listing in add-ons for purchase if you are interested. We also sometimes share sneak peeks of customer items on our Facebook Page https://www.facebook.com/pintody/

Sterling silver by nature will tarnish, this is a totally natural thing and easily fixed with a polishing clothe. You can also use soap and water on most items that do not have pearls in them. Use a soft tooth brush to scrub any grim or dirt off, dry and polish with a silver polishing clothe.
If your piece has discolored your skin it is usually due to something that it came in contact with and will easily remove. Just follow the steps above again for best results.

Most items will ship in 1 to 5 days. Custom or personalized items will ship in 1 to 10 days with exception of Custom Brand Items. These can take 5 to 15 business days depending on the time of year and our order load at the time of your purchase. To avoid long processing times we encourage you to place your order as soon as possible and relay all customization ideas to us on your order and messaging so we can get started right away.

Please know your ring size when ordering. You can go to any jewelry store to have your finger sized. Even Walmart can do this. If you are not in the US you can us any size converting chart. Use google to find one.

Bracelets Sizes - please read the description of all listings to know how to measure and select the correct size for you.

Due to the custom nature of the item we do not accept returns, exchanges or requests for
alterations after delivery. We ask that you communicate any specific requests through our
message conversation during the order process. We only know about a preference or request if you specify it in your message. We will always do our best to accommodate your requests!

There are no refunds since every item is made to order and custom to you.
If we have made a mistake on the order we will reship a new item with a return packet for the incorrect item.

We offer an insurance upgrade in our add-on section to add to your order in-case of damaged items.

If an item breaks in shipment and you purchased insurance of its value up to $100 and you can submit the claim to USPS online to have that insurance amount sent to you as a check in the mail. If you would like more than $100 of insurance please
select the insurance package you want.
Note that when submitting an insurance claim **You MUST ** have photos of the item and the box/packaging and you must retain the box/packaging to take
to the post office if proof of damage is required. Shipping insurance MAY also require that the
customer take the damaged item to a waste yard for disposal and obtain proof of disposal.
**Note that any damage must be reported to our shop within 48 hours of the package arriving.

Pintody is not liable for packages that are delayed in transit, lost by the shipping
carrier, or stolen-- all circumstances which are beyond our control. Once we hand your item over to the shipping carrier it is their responsibility to deliver the item-- please contact the shipping Provider USPS carrier directly regarding delays or lost packages. If you suspect mail theft you can obtain the GPS coordinates of the last scan point from the shipping carrier and file a mail theft report with your local police department.

The price paid is the price of the item at the time of your order. For example, if the item is in a 10% off sale a day or week after you order we do not go back and refund all previous customers that 10% off amount.
We Also Do Not Refund the difference if an item goes on sale the day after you purchase. There is no way of know when someone will purchase or if we are going to discount an item ahead of time.