Almost all orders are dispatched with Hermes/ UPS within 1 business day.
Nationwide (UK) delivery time 1-2 working days.
International delivery time 5-7 working days.

Once your order has been dispatched, we will update your order with the tracking number of your package.

We will love to help you with gift message and wrapping, we offering possibility to add a gift message for free and wrapping for additional cost of £5. Simply add a comment with your wishes and we will put a card inside the bag with this.

All items, are subject of 12 months’ warranty. Please don’t hesitate to contact us if there will be any defects/damages, even after warranty expires.

We will take full responsibility for all goods during transit. If you will find any damages or you didn’t receive your item, simply message us on Etsy and we will sort it out.
P.S.: When you will place your order please ensure all shipping address details are correct and up to date.

You can always arrange a fastest delivery, upgrading shipping options available at checkout. You can choose from free standard delivery and express (+ £10).

At Leroy Group we only use the best materials, from fine vegetable-tanned Vachetta leather to durable zippers. Our bags are made from genuine Italian lather, exclusively from Tuscany, Florence, where our craftsmen take care that the leather and all accessories used are of superior quality, to obtain high-end luxury leather goods.

All sizing dimensions and weights are included in our descriptions, please contact us if you have any questions regarding this.

All recommended tips and suggestions you can find following this link to our website.

You can return your purchase for up to 30 days from the delivery date:
· The item must be in its original box.
· It must be in unused condition and have all of its parts and accessories.
· Return will be for no extra cost. Please keep the receipt as proof of posting.
· Personalized items cannot be returned for a refund.
If there is any problems with returning process , please contact us we will make sure to make this experience the best.

There are no additional taxes for customers from European Union.
Customers from USA don’t pay import tax and duty on goods valued up to $800.
Australian customers will support an additional fee (GST and import duty fee) 15% from total value of goods. Please check for last updates.

Please always check last updates, you may be liable for import duties and taxes charged by Customs. These additional charges will be supported by customer. You can always contact us or check if there is an additional charge using a simple tool accessing this link: https://www.simplyduty.com/import-calculator/

If you find any defect, please do not hesitate to contact us, we will take care of all the shipping procedures.
After the item will reach us, we will arrange a replacement or full refund.