We offer cancellations and changes within 6 hours of purchase. After 6 hours, orders will be already in production, and it is not possible to cancel or make changes.

As all our products are custom made to order, we can accept returns only if the item is flawed or incorrect. If there is an error or damage with your order, or you received an incorrect item, please contact us within 7 days with photos of all the defective items attached. That ensures we can take all the proper steps to correct the situation for you as quickly as possible.

Returns and exchanges are only accepted within 14 days of delivey, and the item must be in new and unused condition.

We can only exchange pillows with inserts for the same size.
Return shipping costs are the responsibility of the buyer.

• US delivery usually takes 2 to 7 business days.
• Delivery to Canada takes about 12-28 business days.
• Shipping times may be longer during the holiday season.
• Please note that shipping time frames listed are estimates, not guarantees.
We have no control over delivery times once we have shipped the items. But we will do our best to ensure you get your order as quickly as possible.
• If we have to resend an order due to buyer error, there will be a reshipment fee.
• Please note that your order may be shipped in separate shipments if you purchase multiple items.

Please double-check that your shipping address is correct before you order. Unfortunately, we cannot issue refunds for lost packages because they were sent to an incorrect or incomplete address provided by the buyer.
There is a minimum of $8 re-ship fee depending on the item.

Please contact us within seven (7) days of the estimated delivery if you haven't received your order. Please follow the steps below if your order has been marked as delivered but you have yet to receive it.

• Check with family members, neighbors, the manager's office, the security desk, the doorman, etc., to see if they have your package.
• Ask the delivery postal worker where they left the package. Ask if the package may still be in the delivery truck.
• Check if the package is being held at the post office.
• Take the receipt and tracking number to your local post office – USPS can use their GPS to see where the package was delivered.
• If all of these efforts do not locate the package and you suspect theft, file a police report.

Pillow covers are made slightly smaller for a snug fit and can measure up to 1" smaller.
We recommend purchasing the same size or a 1" larger insert as the cover. For example, if you order an 18x18 pillow cover, you will need an 18x18 or 19x19 insert, depending on how full you like your pillow.
We generally recommend down alternative pillow inserts.

COVER: Turn the cover inside out and lay it on an even flat surface. Measure from side seam to side seam with a measuring stick or tape.

PILLOW w INSERT: Use a flexible tape measure. Without squashing the pillow, measure from side seam to side seam. Order that size cover. Covers are made slightly smaller for a snug fit.

While we have made every effort to represent the colors and scale of our designs as accurately as possible, the finished product may be slightly different than shown in the picture. In addition, due to different monitor settings and the nature of fabric printing, colors may vary slightly.

Currently, we cannot offer custom sizes - only the sizes stated in the listing are available at this time.

Unfortunately, we don't currently offer personal notes or gift wrapping with our products. We apologize for any inconvenience.