Please check the product listings for available sizes and instructions on how to measure your head. If you can't find your size in the drop-down menu for made-to-order baseball caps, just send me a message with your custom size request and I'll be glad to assist you.

For Fedora, Bowler, and other unique-shaped hats, you can find the size in the product description. If you have any questions about hat sizes, please feel free to contact me.

If you're ordering a hat as a gift for someone, I'd be happy to include a personal message in the parcel before shipping. Just let me know in the 'Note to Seller' section at checkout! Please note that I am not currently offering gift wrapping or packaging.

I will provide customized care instructions for your hat along with your order. Additionally, please refer to the label inside your hat for care instructions. For caps and beanies, the care instructions can be found on the label. Please contact me if you have questions in how to care for one of my headwear products. Always happy to help.

I will handcraft your hat based on the design displayed in the listing's photograph. In addition to custom-made hats, I also offer a limited ready to wear collection. Please refer to the item details/description for each individual listing.

My hats are primarily made-to-order and will be shipped within a few weeks of purchase. Ready-to-wear hats, caps, and beanies will be shipped within 1-2 working days. For more information on specific products, please refer to the item details/description provided in each individual listing.

Once you have placed your order, you will receive an estimated delivery time during the checkout process, as well as in the confirmation email.

All products are shipped using a reliable and trackable service with estimated delivery times of 1-3 working days in the UK, 5-7 working days in Europe, and 5-10 working days in the USA.

Please note that delivery times are estimates only and may be subject to postal delays.
If you experience a delay, please contact me for assistance - always here to help.

In the unlikely event that the courier loses your parcel, I will cover all replacement costs.

To measure your head for a hat size, use a flexible tape measure or a string. Place the tape measure over the middle of your forehead, approximately 2cm above your ears, and midway at the back of your head. Do not pull the tape too tightly, and measure 2-3 times for accuracy. If using a string, mark the circumference, lay it flat, and measure it. Your hat size is the final measurement, such as 57cm or 22 1/4 inches.

Yes, I do ship to most countries. Please review shipping details for your selected product. Custom fees may apply for orders shipped outside the UK.

READY-TO-WEAR ITEMS: You can request a refund or exchange for all ready-to-wear items within 14 days of receipt. Please contact me and send back the unused product in its original condition. Use recorded delivery for safe return.

MADE-TO-ORDER ITEMS: Personalised items cannot be refunded, but I'm available to help with any issues. Please contact me directly with questions or concerns about your order.

In the unlikely event of damage during delivery or any other issue, please contact me and I will do my best to find a suitable solution, whether that be a replacement, repair, or refund. Your satisfaction is my top priority, and I'm committed to making sure you have a friendly and positive shopping experience with Makshy Millinery.