If you need to know the size of our models from mm into Inches you may calculate via this this link https://www.metric-conversions.org/length/millimeters-to-inches.htm

All of our products are made to order. They can take up to 1-2 weeks to ship!

As soon as your order is created the goods will be packed in bubble wrap and a cardboard box, and we will send it to you by international postal service by air with AVIS.
Information about this will be noted in your Etsy account in the menu "purchases and reviews." Also, the track number will be indicated there (example RR0925722597PL).
Also, Etsy should send you an e-mail message stating that your order has been sent to you.

From this point you should monitor the movement of the package yourself.

- The easiest way is to look at the information about this in your Etsy account in the "purchases and reviews" menu in the "track package" section.
- You can also track information about the parcel on the website of your Post Office.

When tracking a package, information is often not updated for a long time.
This means that the parcel left my country and arrived at the customs warehouse of your country where many other parcels are located and they must be registered. Often this takes a lot of time.
As soon as your parcel is registered there, information on this will appear on the site and within a few days, the parcel will be delivered to your city.

The approximate delivery time to your continent is indicated in the "Shop policies" in the "Delivery" section.

In most cases, delivery takes 2 weeks from the date of shipment.
But in some countries and situations it happens when delivery can take a long time 5 or 6 weeks (Australia and Canada).

If there is a delay in your package, don't worry.
Follow the package in your personal account and be sure that the package will arrive to you. All parcels were delivered to the cities of our customers.

Polmoldart is not liable for any fees or taxes you may incur if your order is held by customs. We advise that you make yourself familiar with your destination’s import duty, customs and local sales taxes as well as its rules and regulations regarding importing foreign goods and products. As the recipient, you are liable for all customs, import duties and local sales taxes levied by the country you are shipping to. Payment of these may be necessary to release your order from customs on arrival.

Returns/Refunds (damaged/lost by USPS/Royal Mail): Full refunds will be issued if the purchased item was damaged due to shipping (or some unforeseen tragedy, natural disaster, celestial intervention while in transit) or lost by the USPS?Royal Mail. In either case, please email within 14 days after receipt of a damaged item or not having received the order. Damaged items and original packaging should be returned within 30 calendar days after receipt. Polmoldart is not responsible for any action (loss, damage, theft) that may occur after a confirmed delivery (via USPS tracking). Other exceptions on returns will be up to the shop's discretion.

Full information how to care the molds you will find there https://polmoldart.eu/care-guide/