Most definitely! We'd love to work with you! Everything from the color of the print, to the wording can be customized. Simply include instructions in the "message to seller" section upon checkout.

During the checkout process, there is a Note to Seller section to leave us a message with any personalization.

Make sure you are logged into Etsy. Go to “You” in the top righthand corner, then “purchases and reviews”, and then to the right of the item(s) you purchased from us, click on Contact The Shop.

A Conversation box will pop up and reference your order. Please send us a message with the information needed for your order. We can note the order for you.

We ship to the address provided to us when you complete your purchase. If you have multiple addresses on accounts (PayPal vs Etsy) please do confirm your order has the address to which you want the package to ship. If you need the package to go to a different address than you submitted with your order, please include that address in comments at check-out.* Please make sure your shipping address is correct. If the package gets returned due to an incorrect address, you Will be Responsible for the shipping charges to reship the package to you.

***Purchasing multiple items, on one order, all going to the SAME address, is fine! :) If you would like gifts to be shipped to different addresses, you will need to please place and order for each gift going to a different address. Thank you!
Custom and personalized orders

All Cardwelry products are made-to-order. We ship all orders from our Florida and Amsterdam factory. Once shipped, we see delivery happen within the following timeframe:

USA - Within 2-5 business days
Canada - Within 5-10 business days
UK, Most of EU - Within 3-10 business days
Australia, New Zealand - Within 8-20 business days
Rest of the World - Within 5-20 business days

These timeframes are typical, and sometimes local carrier issues may mean you item arrives slightly later than this.

Please contact our support team for any items that arrived damaged, defective, or the wrong item arrived, including a photo of the item.

We'll arrange for a replacement item to be sent to you as soon as possible.

Most of our products are made of 925 Sterling Silver, lead and nikel free, and Oxidized for deeper contrast or rhodium-plated for better shine. Normally silver doesn't cause any allergy. Though some people can notice that silver jewelry go dark with time. It's normal and just needs polishing with special chemistry or simply with backing soda. To prevent further oxidizing, take it off before shower or bath.

I offer a little gift for all my customers - free standard shipping for orders $100 and above. Apply a coupon FREESHIPDBM in your basket when make an order.

Clients loyalty program
We Truly highly appreciate your choice, when you choose us for you gifts.

For our dear clients we send a coupon for 15% off for the second purchase.

To thank you for your review I will send you a coupon for 12% off for all the following purchases.

Customs duties
We know all the limits for duty-free orders in every country and we do our best to declare the goods under the estimated price for standard delivery.
In any case, every country has different level of control and all the buyers are eventually take responsibility for duties in their country.

We hope you'll love the item you purchased. If there's any concerns about it or you are thinking of returning it, please contact our support team for assistance, explaining your reasons for wanting to return it. We offer a 30 day returns policy from date of purchase.

Please note, personalized items may be subject to a deduction from the refund amount as they cannot be restocked. Shipping and insurance is non-refundable.